Customer Training Services Intern
The Customer Training Services Intern is responsible for providing support to the Customer Training Services Team and their key initiatives. Customer Training Services is a team of library industry experts that deliver professional product training, live and on-demand, on all EBSCO products and services across all markets, ensuring subscribers gain the knowledge they need to get the most out of their .
This remote position is U.S.-based only (excluding U.S. territories). The role will be Part-Time working 20 hours per week.
As part of the EIS Summer Intern Program, you’ll enjoy dedicated intern orientation programming, experience the benefits of joining a cohort, and participate in enrichment events with fellow interns across the company. To learn more about the EIS Summer Internship Program, please visit - https://www.ebsco.com/about/internship-opportunities.
What You'll Do:- Assist with the support of EBSCO Academy, EBSCO’s customer learning management system, including managing content and helping with data migration and cleanup
- Work with Training Specialists on high priority customer projects; assisting with project plan development and maintenance, gathering data through various EBSCO systems, and updating tools and collateral to meet customer needs
- Learn proprietary and standard tools (e.g., Microsoft 365, Tableau, NetCRM, monday.com, etc.) to assist with team projects
- Manage other projects, as assigned by manager
Your Team
You will be welcomed as a member of the US Customer Training Services team, a team of 8 people, and the larger global Customer Training Services team of about 45 people. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Customer Training Service Intern
About You:- Pursuing a Bachelor's degree in information science, project management, or a similar program, graduating in December 2026 or later.
- Excellent written and verbal communication skills
- Excellent organizational skills and attention to detail
- Technical acumen - for assisting in the administration of data migration and clean-up
What Sets You Apart
- Experience in project management and working with project management tools
- Experience using or working with a learning management system (LMS)
- Experience using or working within a Microsoft 365 Enterprise environment (Example: SharePoint, Teams, etc.)
- Library industry experience