CRM Coordinator
Manages daily functions and processes related to the CRM system with regards to the capabilities of the system, its functionality and utility, data stewardship, documentation of processes, training of field staff and support for computer and mobile devices. Is a liaison and subject matter expert who can recognize problems, formulate solutions and implement change in coordination with the CRM System Administrator and Leadership goals. Builds credibility and rapport with internal Mayo teams to make improvements and resolve issues. Will lead collaborations to improve and test functionality of the CRM System. Responsible as a secondary backup to the CRM System Administrator and provides auxiliary assistance in times of necessity. The CRM Coordinator initiates proper action and communication. Must be comfortable with data repository systems and understand the complexities of documentation of client relations management. Demonstrates a high level of competence and confidence and has the ability to work under pressure. Is able to navigate sensitive and/or contentious projects while maintaining good working relationships. Will provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of the Mayo Clinic Laboratory reference laboratory business.
This position is not eligible for sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.
2-year commitment to the role required.
Qualifications
Master's in business, healthcare, laboratory, science or finance and three years of related experience;
OR Bachelor's in above field and five years of experience.
Additional Qualifications
- Must be able to demonstrate leadership skills and understanding.
- Knowledge of the Department of Laboratory Medicine and Pathology as well as MCS Operations is desirable.
- Work is self-directed so must be able to take initiative and work independently.
- Advanced data management skills in creating, modifying, testing and analysis of the CRM functionality is helpful.
- The position of CRM Coordinator requires excellent human relation skills with developed written and verbal communication, the ability to manage several projects or tasks simultaneously, and the ability to exercise appropriate judgment when prioritizing projects.
- Up to 15% Travel may be required.
About Company
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.