Experienced Customer Experience Banker – Branch Banking and Relationship Management
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Banker, you'll play a vital role in helping our customers achieve their financial goals by providing personalized banking solutions and exceptional service. If you're passionate about building strong relationships, have a knack for sales, and are committed to delivering outstanding customer experiences, we want to hear from you.
About arenaflex
arenaflex is a leading financial institution that's committed to making a positive impact in the lives of our customers and communities. We're a team of dedicated professionals who share a common goal: to provide exceptional banking services that exceed our customers' expectations. Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to help our customers achieve their financial goals.
Job Summary
As a Customer Experience Banker, you'll be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You'll provide excellent customer service, process customer transactions accurately and efficiently, and balance daily while maintaining a strong partnership with our customers.
Key Responsibilities
* Provide exceptional customer service and effectively resolve customer issues
- Be proficient in understanding and educating customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhere to all operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
Basic Qualifications
* High School Diploma or GED
- Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to help our customers achieve their financial goals. We're combining the best of both worlds: in-office and work-from-home arrangements to deepen connections, maintain a strong community, and do our best work.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our employees are our greatest asset, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes:
- Competitive salary
- Comprehensive benefits package
- 401(k) matching program
- Paid time off and holidays
- Opportunities for career growth and development
How to Apply
If you're passionate about building strong relationships, have a knack for sales, and are committed to delivering outstanding customer experiences, we want to hear from you. Apply now to join our team of dedicated professionals who share a common goal: to provide exceptional banking services that exceed our customers' expectations. Apply to this job
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive. If you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [email protected]. Apply for this job