Experienced Customer Service Agent & Product Expert – Animal Care and Lifestyle Brand Support
Are you passionate about animals and love helping others discover the joy of raising their own backyard flocks or bonding with their small pets? Do you believe in the magic of a successful hatching, a cozy coop, or a bunny-safe waterer? If you're a creative thinker, enthusiastic problem-solver, and natural communicator who LOVES animals as much as we do, then you just might be the perfect fit for our team at arenaflex.
About arenaflex
arenaflex is a fast-growing small business established on a working farm in Germantown, Maryland. Our team is deeply committed to developing high-quality, hands-on solutions that make caring for chickens, birds, and small animals easy and accessible. From our daily work on the farm to our design and manufacturing processes, we lead the market in practical innovations that help animals, and their caregivers thrive. We're proud to be the minds and hearts behind arenaflex Paws by arenaflex, focused on small animals, and Fluffy Layers by arenaflex, a lifestyle brand for animals and the people who love them. From a waterer or feeder to coop cover to stylish egg collection basket, everything we make is backed by passion, real-world testing, and a whole lot of love. We also believe the experience of raising animals – especially chickens – can be life-changing. That's why we've donated over $200,000 in products and financial support to Maryland public schools, 4-H clubs and camps, The Salvation Army, Habitat for Humanity, and other organizations across the U.S. We're proud to support the next generation of animal lovers, farmers, and caretakers.
Position Overview
This remote, part-time role is perfect for someone who already lives the flock or small pet life and wants to help others succeed in theirs. Whether you're helping a new chicken keeper troubleshoot a feeder or guiding a bunny parent through water bottle options, you'll be delivering kind, creative, and informed support. You'll also play a hands-on role in shaping the future of our products by sharing customer insights and collaborating with our team.
Key Responsibilities
* Answer customer emails and calls with warmth, clarity, and professionalism
- Develop a strong understanding of our product line and how it supports a variety of animal care needs
- Provide real-world troubleshooting advice and thoughtful solutions based on customer context
- Collaborate with team members across departments to improve customer experience and inform product development
- Monitor customer feedback and spot trends that can inspire future innovation
- Keep records and customer communication organized using our internal systems and tools
- Assist with general admin tasks and lend a hand where needed – you're part of the flock!
Required Qualifications
* Must currently own chickens, as firsthand experience is essential to supporting our customers. We'd also love to see experience with other birds or small animals, as it brings even more value to our customer support.
- A reliable computer and internet connection (minimum 25 Mbps speed)
- A quiet and professional home workspace (roosters in the background totally acceptable)
- Excellent verbal and written communication skills
- Strong attention to detail with dependable follow-through
- Familiarity with ecommerce platforms and support tools such as Amazon Seller, Shopify, Walmart, Tractor Supply, Northern Tool + Equipment, Freshdesk, USPS, UPS, and FedEx
- Proficiency in Microsoft Office tools like Teams, Excel, and Word
- At least two years of customer service experience, ideally with long-term tenure in a similar role
Preferred Qualifications
* Highly organized and self-motivated with a proactive mindset
- Empathetic communicator with a calm and helpful tone
- Curious and excited to grow your knowledge of animal care and our product offerings
- Experience writing engaging content such as newsletters, blog posts, or care guides
- Actively involved in community animal organizations
Hours & Compensation
We're hiring for morning and afternoon/evening flexible part-time shifts during our operational hours: Monday – Friday: 8 AM – 7 PM EST Part-Time Benefits Include:
- Up to 80 hours of paid time off annually
- Product discounts
- Flexible scheduling
- Growth opportunities within a mission-driven company
- Additional benefits may apply based on role, schedule, and tenure
Employment may be contingent upon arenaflex LLC's receipt of a job-related drug test, physical exam, motor vehicle report, background check, reference check, and/or E-Verify, as permitted by law.
Work Environment and Company Culture
At arenaflex, we're passionate about creating a work environment that's as welcoming as a cozy coop. Our team is dedicated to supporting each other, learning from each other, and growing together. We believe in the importance of work-life balance and offer flexible scheduling to ensure our team members can prioritize their well-being.
Career Growth Opportunities and Learning Benefits
As a member of our team, you'll have access to ongoing training and development opportunities to help you grow in your role and advance your career. We're committed to investing in our team members' success and offer a range of benefits to support their growth, including:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for advancement and career growth
- Access to industry-leading products and technologies
- A dynamic and supportive work environment
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate: $15-$18 DOE
- Paid time off: up to 80 hours annually
- Product discounts: enjoy discounts on our products and services
- Flexible scheduling: work from home and enjoy a flexible schedule
- Growth opportunities: advance your career and grow with our company
- Additional benefits: may apply based on role, schedule, and tenure
Conclusion
If you're passionate about animals, love helping others, and are looking for a dynamic and supportive work environment, we'd love to hear from you! Apply today to join our team at arenaflex and become a part of our mission to make caring for animals easy and accessible. Apply for this job