Experienced Finance & Billing Customer Service Representative – Remote Opportunity at arenaflex
Job Summary:
Are you a customer service professional with a passion for finance and billing? Do you thrive in a fast-paced, phone-based environment where no two calls are ever the same? Look no further than arenaflex, the global leader in dental management, analytics, communication, and marketing software. As a Finance & Billing Customer Service Representative, you will be the face of our company, providing top-notch service to our customers while resolving complex financial issues with ease. If you're a team player with excellent communication skills and a knack for problem-solving, we want to hear from you!
About arenaflex:
arenaflex is a dynamic and innovative company that's revolutionizing the dental industry with our cutting-edge software solutions. Our products and services work together seamlessly to provide users with a seamless and integrated experience. We're proud to be a leader in our field, and we're committed to creating a supportive, diverse, and inclusive workforce that thrives on innovation, teamwork, and work-life balance.
Job Responsibilities:
As a Finance & Billing Customer Service Representative, you will be responsible for:
- Responding to incoming calls and emails from customers with billing and finance-related questions, providing accurate and timely resolutions
- Managing and resolving escalated financial issues, including billing discrepancies, payment disputes, credits, and refunds
- Serving as a point of contact for financial inquiries, ensuring full ownership of the issue through to resolution
- Documenting all financial-related customer interactions in Salesforce to ensure accurate records of account history
- Monitoring and responding to the Billing inbox promptly, creating and managing cases to ensure clear documentation and follow-up
- Collaborating cross-functionally with internal departments such as Accounting, Sales, Customer Experience, etc. to provide coordinated support
- Assisting in processing financial adjustments, credits, and compensation in accordance with company policy
- Contributing to onboarding and knowledge-sharing for new Finance & Billing CSRs
- Participating in special projects and initiatives related to the department
- Adhering to financial compliance guidelines and ensuring data accuracy in all transactions
Requirements:
* High school diploma or equivalent; training or coursework in accounting or finance is a plus
- 2 or more years in finance, billing, or a customer service role
- Knowledge of financial systems such as Great Plains, NetSuite, and/or Salesforce
- Basic understanding of accounting principles and billing workflows
- Ability to work on the phone 100% of the time
- Excellent time management skills with a focus on accuracy and attention to detail
- Clear, professional communication skills
- Strong customer service and problem-solving abilities
- Effective multitasker, both independent and team-oriented
Preferred Qualifications:
* Experience with Salesforce or similar CRM systems
- Knowledge of dental management software and industry-specific billing processes
- Certification in customer service or a related field
- Bilingual or multilingual skills
Work Environment:
* This is a remote position within the United States, requiring a dedicated home workspace with minimal distractions
- The shift for this position is 9:30 AM to 6:00 PM Mountain Time, Monday - Friday
- Travel is typically less than 10%, with occasional meetings and training sessions
Compensation and Benefits:
* Competitive starting base salary range of $15.75 - $18.00 per hour, depending on experience
- Excellent benefits package, including:
+ Medical, Dental, and Vision Coverage + 401K Plan with Company Match + Paid Time Off (PTO) + Sick Leave (if applicable) + Paid Parental Leave + Short Term Disability + Income Protection + Work Life Assistance Program + Health Savings and Flexible Spending Accounts + Education Benefits + Worldwide Scholarship Program + Volunteer Opportunities
Why Join arenaflex?
* Be part of a dynamic and innovative company that's revolutionizing the dental industry
- Enjoy a supportive, diverse, and inclusive work environment that values innovation, teamwork, and work-life balance
- Develop your skills and career with ongoing training and professional development opportunities
- Contribute to a company that's committed to making a positive impact in the world
How to Apply:
If you're a motivated and customer-focused individual with a passion for finance and billing, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job