Experienced Remote Customer Service Representative – Outreach Specialist (US Citizens Only)

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Remote Customer Service Representative – Outreach Specialist, you'll play a vital role in our team, handling high-volume telephonic traffic with Hospitals and Providers on behalf of our healthcare clients. If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we want to hear from you!

Job Summary:

As an Outreach Specialist at arenaflex, you'll be responsible for coordinating the medical record collection process, updating contact and demographic information, scheduling an extraction of medical records, and coordinating any necessary follow-up. You'll also be responsible for retrieving and indexing medical records across various provider facilities and specialty groups at a pre-arranged date and time. The retrieved documents will then be securely uploaded into our database.

Key Responsibilities:

* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval

• Retrieve medical record images from provider facilities efficiently and professionally
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Document all communications in our system
• Types and transmits correspondence as necessary
• Process records and documentation according to arenaflex standards
• Provide EOD update and report to supervisor after completing an onsite retrieval appointment
• Minimize interruption to provider office while observing HIPAA standards and regulations

Required Knowledge and Skills:

* Ability to navigate Windows-based screening system effectively

• Basic knowledge of Microsoft Office products
• Understanding of customer service processing requirements
• Ability to place and receive calls via computer interface
• Track/monitor/retrieve information on calls
• Understanding of the management of call queues and experience in it
• Familiarity with components of standard Medical Records
• 2+ years of experience working in a professional office environment
• Relevant call center experience, healthcare industry a strong plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications:

* Experience working in a healthcare setting

• Familiarity with electronic medical records (EMRs)
• Knowledge of HIPAA regulations and compliance
• Experience with data entry and documentation
• Strong analytical and problem-solving skills

What We Offer:

* Competitive hourly rate of $17 per hour

• Opportunity to work with a dynamic and growing company
• Flexible remote work arrangement
• Comprehensive training program to ensure your success
• Ongoing support and feedback from our experienced team
• Opportunities for career growth and advancement
• A fun and collaborative work environment

Company Culture:

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. We believe in fostering a culture of open communication, teamwork, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry.

Work Environment:

As a remote employee, you'll have the flexibility to work from the comfort of your own home or office. You'll be expected to maintain a dedicated workspace and adhere to our company's policies and procedures. You'll also have access to our virtual collaboration tools and resources to ensure seamless communication and collaboration with our team.

Training and Onboarding:

Our comprehensive training program will equip you with the knowledge and skills necessary to succeed in this role. You'll receive training on our systems, processes, and procedures, as well as ongoing support and feedback from our experienced team. Our training schedule includes:

• 10am ET to 5pm ET for the first 6 days
• 9-5:30 ET scheduled from then on

Contract and Benefits:

This is a 5-6 month contract to start, with the possibility of conversion to a permanent employee based on performance and program need. You'll receive a competitive hourly rate of $17 per hour and have access to our comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Flexible remote work arrangement

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. Don't forget to answer our screening questions to be prioritized for this opportunity. Apply to this job We can't wait to hear from you! Apply for this job