Experienced Office Manager/Customer Liaison – Resort Quality Pool Services

At arenaflex, we pride ourselves on providing exceptional customer experiences and delivering resort-quality pool services to our valued clients. As a leading swimming pool service company, we've built a reputation for excellence, and we're seeking an experienced Office Manager/Customer Liaison to join our award-winning team.

About arenaflex

arenaflex is a premier swimming pool service company with over 15 years of experience in the industry. Our mission is to create superior value for our customers by leveraging technology, higher standards, knowledge, and the relentless pursuit of excellence. We're committed to delivering dependable, quality swimming pool solutions that exceed our customers' expectations.

Our Culture and Values

At arenaflex, we're driven by a set of core values that guide our behavior and decision-making:

• Acting with Integrity
• Superior Knowledge
• Passion for the Company
• Customer Focus
• Accountability and Discipline
• Respecting Others
• Excellence in ALL we do
• Safety First at all Times

Job Summary

We're seeking an experienced Office Manager/Customer Liaison to join our team. As a key member of our operations team, you'll be responsible for managing customer communications, scheduling jobs, and assisting with billing, accounts payable, and accounts receivable. You'll also assist with vendor management and play a critical role in screening and interviewing potential employees.

Responsibilities

As an Office Manager/Customer Liaison, your success will be measured by the following measurable results:

• Manage customer communications (phone calls, emails, and text messages) and schedule jobs efficiently and effectively.
• Assist with billing, accounts payable, and accounts receivable, ensuring accurate and timely processing.
• Assist with vendor management, building strong relationships with our suppliers and partners.
• Assist in screening and interviewing potential employees, helping to build a talented and dedicated team.
• Provide exceptional customer service, responding to customer inquiries and resolving issues promptly and professionally.
• Collaborate with our operations team to ensure seamless communication and coordination.

Requirements

To be successful in this role, you'll need:

• At least 1 year of customer-facing experience, preferably in the swimming pool industry.
• A valid driver's license with a clean driving record.
• A stable home Wi-Fi connection and a work location with good cell phone service.
• A positive, diplomatic personality with excellent communication and interpersonal skills.
• The ability to work independently and as part of a team, with a strong focus on customer satisfaction.
• Live full-time within 30 miles of Westchester County, NY (occasional in-person attendance required).

Bonus Potential

This position has the potential to earn an annual bonus by arenaflex when specific gross revenue goals are met for the year or when certain pre-determined benchmarks are achieved.

Benefits

As an arenaflex team member, you'll enjoy:

• Paid vacation time following a qualifying period.
• Flexible work-from-home options, allowing you to balance your work and personal life.
• Opportunities for career growth and professional development, with a focus on excellence and customer satisfaction.

Next Steps

If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications and next steps.

Employment Type

This is a part-time position, offering flexible scheduling and work-from-home options.

How to Apply

To apply for this role, please visit our website or click on the link below: Apply to this job We look forward to learning more about you and exploring how you can contribute to our team's success! Apply for this job