Mental Health Customer Service Representative (Remote) at arenaflex

Join arenaflex, a leading genetic testing and precision medicine company, as we continue to innovate and advance health and wellbeing for all. As a Mental Health Customer Service Representative, you will be on the front lines, acting as the face of the organization for our customers, including clinics, physicians, medical staff, and patients. This is an exciting opportunity to make a meaningful impact in the lives of our customers while working in a dynamic and inclusive environment.

Responsibilities:

As a Mental Health Customer Service Representative, you will be responsible for coordinating testing services for patients by:

• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• You will be on the phone approximately 60-80% of the time, providing empathetic and informative support to our customers.
• Independently managing assigned work and meeting production and quality metrics.
• Serving as a hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identifying issues and trends, and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications:

* High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.

• Fluent in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills, with the ability to empathize with customers and provide clear, concise information.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Ability to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.

Physical Requirements:

* Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally.

• Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
• Use of equipment and tools necessary to perform essential job functions.

EEO:

arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About arenaflex:

arenaflex is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. We discover and offer genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology, and mental health. For more information on how arenaflex is making a difference, visit [www.arenaflex.com](http://www.arenaflex.com).

Why Join arenaflex:

* We offer a dynamic and inclusive work environment that values diversity and inclusion.

• We provide opportunities for career growth and professional development.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
• We provide a flexible work environment, including remote work options.
• We offer a competitive salary and bonus structure.
• We provide opportunities for professional development and continuing education.

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job