Experienced Medical Billing Customer Support Specialist - Remote 2nd Shift Opportunity

At arenaflex, we are committed to delivering exceptional patient care and outstanding customer service through our dedicated team of professionals. As a national leader in providing home medical equipment and services, we are seeking a highly skilled and motivated Medical Billing Customer Support Specialist to join our team. In this role, you will play a vital part in ensuring the seamless delivery of our services to patients, referral sources, and employees.

Overview and Responsibilities

We are looking for a customer-focused individual who is passionate about delivering exceptional support to our patients and customers. As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing accurate and timely information to ensure a positive experience. Your primary responsibilities will include:

• Providing support to patients, referral sources, and employees through phone, email, and fax communication
• Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products
• Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns
• Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data entry
• Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and processing paperwork
• Obtaining authorization and qualification documentation
• Preparing complete and accurate files for the Billing Department
• Processing new orders, responding to questions, resolving issues, or forwarding to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Providing product/service information and education by answering questions and offering assistance
• Working extensively with eIntake proprietary system
• Performing other duties as assigned

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Knowledge of medical billing practices and of billing reimbursement
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Ability to multi-task and maintain attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Ability to work independently and as part of a team

Physical Demands and Work Environment

This role requires:

• Lifting of 10lbs
• Sitting, walking, standing, talking, or listening for extensive hours
• Close vision to small print on computer and/or paperwork
• Extensive hours working on the computer

Benefits and Perks

As a valued member of the arenaflex team, you will enjoy:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We are an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to patients and customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job