Experienced Customer Care Professional – Remote Customer Service Representative

At arenaflex, we're passionate about empowering individuals with disabilities to achieve their full potential. Our mission-driven organization provides creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. As a Customer Care Professional on our Contact Center Services Team, you'll play a vital role in delivering exceptional customer experiences while contributing to the growth and success of our organization.

About arenaflex

arenaflex is a values-based organization that operates on the foundation of Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're dedicated to providing equal opportunities for all individuals, regardless of their abilities.

The Role You'll Contribute

As a Customer Care Professional, you'll be responsible for providing first-class customer service and completing all necessary data accurately and thoroughly. Your primary duties will include:

• Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions
• Handling and resolving customer questions and issues. Escalating to the next level if needed
• Maintaining and recording proper and accurate documentation of all activities
• Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adhering to company and department policies and procedures

The Value You'll Bring to the Team

As a Customer Care Professional, you'll bring a unique set of skills and qualities to our team, including:

• Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service
• Bilingual (English/Spanish) communications skills helpful
• Ability to show courtesy and respect to all customers
• Ability to be a team player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers
• Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Some business classes, vocational/technical training preferred
• Previous experience working in a call center environment preferred
• Bilingual (Spanish, Creole) communications skills helpful
• Ability to pass a Level II background check
• Ability to work flexible hours as needed

Physical Demands

As a Customer Care Professional, you'll need to be able to:

• Lift, carry, push, and pull objects and materials up to 10 lbs.
• Extend periods of oral communication
• Hear verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Speak understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Extend periods at a keyboard or workstation
• Frequent typing & operation of keyboard equipment (computer, calculator, etc.)
• Follow non-technical/technical directions
• Work under a tight deadline and have the ability to handle frequent changes in procedures
• Making decisions with varying amounts of guidance
• Frequent placing & turning motions, such as sorting, filing, and retrieving
• Infrequent twisting or bending at the waist or reaching overhead

Requirements

To be eligible for this role, you must:

• Be legally blind, as defined by the federal Javits-Wagner-O'Day work program for legally blind individuals
• Provide documentation from a physician of legal blindness
• Pass a Level II background check
• Ability to work flexible hours as needed

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Care Professional, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that values diversity and equity
• Competitive compensation and benefits package

Work Environment and Company Culture

As a remote Customer Care Professional, you'll have the flexibility to work from the comfort of your own home or office. Our organization values work-life balance and provides a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Opportunities for overtime pay
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to ongoing training and development programs

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to the growth and success of our organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals, regardless of their abilities. We're dedicated to creating a workplace culture that values diversity, equity, and inclusion, and we're proud to be a leader in the disability employment sector. Apply for this job