Experienced Customer Support Representative – Home & Field Services Industry
At arenaflex, we're revolutionizing the way service-based businesses operate, and we're looking for talented individuals to join our team as a Customer Support Representative, Tier 1. As a key member of our client services team, you'll play a vital role in delivering exceptional customer experiences, ensuring our clients' success, and helping us build a world-class service commerce platform.
About arenaflex
arenaflex is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help over 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, arenaflex solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
Our Mission
We're building an extraordinary company, and we're looking for talented, energetic, and motivated people to join our team. At arenaflex, we're passionate about delivering exceptional customer experiences, driving business growth, and making a positive impact on our clients' lives. If you're a customer service professional at heart, with a passion for building strong relationships and driving success, we want to hear from you!
Responsibilities
As a Customer Support Representative, Tier 1, you'll be responsible for:
- Fielding incoming calls, chats, and emails to address any questions our customers may have
- Providing support, training, and guidance through the adoption of Brio, our SAAS-based CRM designed specifically for pest control companies
- Building strong, trusting relationships with customers to ensure their success
- Collaborating with other departments to help customers achieve their goals
- Participating in the ongoing creation and updating of best practices for role and department
- Consistently increasing your knowledge of the software and the industry
- Willingness to work over 40 hours when necessary
- Helping customers become experts on the product, including using all features to the fullest
Qualifications
To succeed in this role, you'll need:
- Proven ability to manage multiple projects with tight deadlines
- Excellent written and verbal communication skills
- High attention to detail
- Ability to prioritize and organize tasks
- Experience in customer service/support, preferably in a corporate setting
- Delivery of technology training in a corporate setting in-person and via the web
- Project development and working well across departments
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits and Perks
As a member of our team, you'll enjoy:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Work Environment and Culture
Our team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we're used to working remotely across different time zones. This role can be based anywhere in the United States – if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Standard working hours for this position are 8:00am - 5:00pm MST. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Compensation
The target compensation for this position is $17.00 - $19.75 per hour in most locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
How to Apply
If you're a motivated, goal-oriented, and dependable individual with a passion for customer service, we want to hear from you! Apply now to join our team as a Customer Support Representative, Tier 1, and be a part of our mission to revolutionize the service commerce industry. Apply to this job Apply for this job