Experienced Customer Success Manager II, Clinical Solutions – Remote Opportunity

Are you a seasoned customer success professional with a passion for healthcare and a knack for building strong relationships? Do you thrive in a collaborative environment where your ideas and creativity are valued? If so, we invite you to join arenaflex's Clinical Solutions team as a Customer Success Manager II, where you'll play a key role in ensuring customer satisfaction, retention, and growth across our portfolio of clinical solutions.

About arenaflex

arenaflex is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. With a rich publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At arenaflex, your work contributes to the world's grand challenges and a more sustainable future.

The Customer Performance Team

Our Customer Performance Team is part of arenaflex's Clinical Solutions Customer Success organization, working closely with healthcare organizations to help them maximize the value of our products. We focus on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.

Responsibilities

As a Customer Success Manager II, you will be responsible for:

• Building and maintaining strong, trusted relationships with customers to support their long-term success
• Acting as the primary post-sales contact, guiding customers through their engagement and growth journey
• Collaborating cross-functionally to ensure customer needs are understood and addressed
• Reinforcing value by aligning solutions to customer goals and demonstrating meaningful outcomes
• Supporting account growth by identifying strategic opportunities and informing renewal planning
• Representing the customer perspective internally to help shape product and content direction
• Monitoring account health, identifying risks or opportunities, and supporting proactive engagement strategies
• Participating in high-level discussions with both customer and internal leadership
• Contributing to team development by sharing insights, supporting onboarding, and helping refine team strategy

Qualifications

To be successful in this role, you will need:

• A background in Nursing, Health Administration, Informatics, or a related field (preferred)
• 3-5 years of experience at a SaaS company (preferred)
• A high-level understanding of subscription-based business models and the customer lifecycle
• Experience with customer engagement, adoption strategies, and relationship management
• Proficiency in CRM, Customer Success platforms, Microsoft Office Suite, and other relevant customer management tools
• Knowledge of digital health solutions or similar enterprise technologies (publishing experience a plus)
• Analytical skills, with the ability to analyze data, identify trends, and translate insights into action
• Excellent virtual and in-person facilitation, presentation, and influence skills
• Fluency in English (required), with Arabic, Spanish, or Portuguese a plus
• Excellent organizational skills, and effective problem-solving abilities

Work Environment and Culture

We promote a healthy work/life balance across the organization, offering an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

How to Apply

If you are a motivated and experienced customer success professional looking for a new challenge, please submit your application through our website or Indeed. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1-855-833-5120.

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