Career Opportunities: Sr. Business Analyst (51589)

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a Senior Business Analyst to support a high-impact enterprise automation program focused on reducing operational toil, improving reliability, and enabling scalable, intelligent IT operations. In this role, you will shape high-quality automation demand by translating operational insights into clear use cases, user stories, and measurable outcomes. Partnering closely with SRE, platform, and operations teams, you will ensure opportunities are well-defined and positioned for successful delivery and adoption. You will also drive visibility and engagement through communications, demos, training, and documentation—ensuring automation capabilities are understood, accessible, and effectively adopted across the organization.

This is a senior individual contributor role ideal for someone who thrives at the intersection of operations, data, and automation, and wants to influence how automation and AI are scaled and measured enterprise-wide.

WHAT THE ROLE OFFERS

• Partner with IT, SRE, platform, and operations stakeholders to identify, assess, and document automation opportunities aligned to program objectives.
• Perform process and operational analysis, leveraging current‑state workflows, operational pain points, reliability risks, and failure patterns to shape automation use cases.
• Use operational intelligence dashboards and metrics to uncover, validate, and refine automation opportunities.
• Ensure high‑quality automation intake artifacts, including:
  • Refining requirements with stakeholders
  • Translating requirements into clear, actionable user stories and acceptance criteria
  • Maintaining data quality and consistency within Jira tickets and related tooling
• Collaborate closely with Automation Architects and delivery teams to ensure requirements are well‑defined, feasible, and outcome‑focused prior to development.
• Support the automation intake, prioritization, and delivery lifecycle, including tracking progress and outcomes.
• Define and manage KPIs and success metrics to measure the performance, adoption, and business impact of the automation program.
• Support the production of release notes and coordinate communication of new automation features and enhancements to stakeholders.
• Manage stakeholder communications for demo sessions, showcases, and training workshops, including coordinating schedules and readiness.
• Assist internal demo presenters by providing guidance on demo structure, format, and storytelling to ensure consistent, effective sessions.
• Develop and maintain documentation standards, including automation user guides and how‑to materials.
• Help manage a centralized automation and AI information hub, curating content such as documentation, demos, best practices, and capability overviews to improve awareness and adoption across stakeholders.
• Support post‑implementation validation to confirm expected value and outcomes are realized.

WHAT YOU NEED TO SUCCEED

• 5+ years of experience in a Business Analyst, Technical Analyst, or similar role supporting IT, platform, or operations teams.
• Proven experience supporting technology‑driven initiatives, preferably in automation, platform engineering, SRE, or operational environments.
• Strong skills in requirements refinement, process analysis, and stakeholder collaboration, with the ability to translate ambiguous inputs into clear, actionable user stories.
• Experience maintaining high‑quality work items in tools such as Jira, including ensuring completeness, consistency, and traceability of requirements and acceptance criteria.
• Ability to analyze and leverage operational intelligence dashboards, KPIs, and service metrics to identify opportunities, validate impact, and measure outcomes.
• Experience defining or tracking performance and outcome metrics to assess value realization and program effectiveness.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively across diverse stakeholder groups.
• Ability to work independently on moderately complex initiatives and collaborate effectively across multiple teams.

One Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $76,800-$115,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a Senior Business Analyst to support a high-impact enterprise automation program focused on reducing operational toil, improving reliability, and enabling scalable, intelligent IT operations. In this role, you will shape high-quality automation demand by translating operational insights into clear use cases, user stories, and measurable outcomes. Partnering closely with SRE, platform, and operations teams, you will ensure opportunities are well-defined and positioned for successful delivery and adoption. You will also drive visibility and engagement through communications, demos, training, and documentation—ensuring automation capabilities are understood, accessible, and effectively adopted across the organization.

This is a senior individual contributor role ideal for someone who thrives at the intersection of operations, data, and automation, and wants to influence how automation and AI are scaled and measured enterprise-wide.

WHAT THE ROLE OFFERS

• Partner with IT, SRE, platform, and operations stakeholders to identify, assess, and document automation opportunities aligned to program objectives.
• Perform process and operational analysis, leveraging current‑state workflows, operational pain points, reliability risks, and failure patterns to shape automation use cases.
• Use operational intelligence dashboards and metrics to uncover, validate, and refine automation opportunities.
• Ensure high‑quality automation intake artifacts, including:
  • Refining requirements with stakeholders
  • Translating requirements into clear, actionable user stories and acceptance criteria
  • Maintaining data quality and consistency within Jira tickets and related tooling
• Collaborate closely with Automation Architects and delivery teams to ensure requirements are well‑defined, feasible, and outcome‑focused prior to development.
• Support the automation intake, prioritization, and delivery lifecycle, including tracking progress and outcomes.
• Define and manage KPIs and success metrics to measure the performance, adoption, and business impact of the automation program.
• Support the production of release notes and coordinate communication of new automation features and enhancements to stakeholders.
• Manage stakeholder communications for demo sessions, showcases, and training workshops, including coordinating schedules and readiness.
• Assist internal demo presenters by providing guidance on demo structure, format, and storytelling to ensure consistent, effective sessions.
• Develop and maintain documentation standards, including automation user guides and how‑to materials.
• Help manage a centralized automation and AI information hub, curating content such as documentation, demos, best practices, and capability overviews to improve awareness and adoption across stakeholders.
• Support post‑implementation validation to confirm expected value and outcomes are realized.

WHAT YOU NEED TO SUCCEED

• 5+ years of experience in a Business Analyst, Technical Analyst, or similar role supporting IT, platform, or operations teams.
• Proven experience supporting technology‑driven initiatives, preferably in automation, platform engineering, SRE, or operational environments.
• Strong skills in requirements refinement, process analysis, and stakeholder collaboration, with the ability to translate ambiguous inputs into clear, actionable user stories.
• Experience maintaining high‑quality work items in tools such as Jira, including ensuring completeness, consistency, and traceability of requirements and acceptance criteria.
• Ability to analyze and leverage operational intelligence dashboards, KPIs, and service metrics to identify opportunities, validate impact, and measure outcomes.
• Experience defining or tracking performance and outcome metrics to assess value realization and program effectiveness.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively across diverse stakeholder groups.
• Ability to work independently on moderately complex initiatives and collaborate effectively across multiple teams.

One Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $76,800-$115,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.