Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and providing a supportive work environment that fosters growth and success. As a First Notice of Loss (FNOL) Customer Service Representative, you'll play a vital role in our team, working from the comfort of your own home to provide top-notch service to our clients and their customers.
About arenaflex
arenaflex is a leading provider of subrogation services, dedicated to helping our clients recover payments on damage claims. We're committed to upholding our Core Four principles: Process, Results, Culture, and Experience. Our team is passionate about delivering exceptional results, and we're always looking for talented individuals to join our ranks.
Our Culture
At arenaflex, we believe in creating a work environment that's both efficient and enjoyable. We host regular company events to celebrate our team members' achievements and give back to the community through volunteer events. We also prioritize a healthy work-life balance, ensuring that our team members have the time and resources they need to thrive.
The Role
As an FNOL Customer Service Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our client's property, and you'll play a critical role in ensuring that our clients receive the support they need.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
Tiered Support Bonus System
We're committed to recognizing and rewarding our team members' hard work and dedication. Our Tiered Support Bonus System offers a range of incentives, including:
- Level 1: $125
- Level 2: $175
- Level 3: $240
FNOL Incentive Program
Our FNOL Incentive Program is designed to reward high-performers with additional income. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned. Additional department-specific bonuses are also available.
Qualifications
To succeed in this role, you'll need:
- 6 months to 1-year previous customer service call center experience
- Ability to type a minimum of 55 wpm, error-free (a typing test will be required)
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience
While experience is preferred, we're open to training the right candidate. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.
Perks
As an arenaflex team member, you'll enjoy:
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
Benefits
arenaflex offers a comprehensive benefits package, including:
- Pre-employment drug screenings and criminal background checks are mandatory
- A full menu of benefits, including a matched 401k
- arenaflex is an Equal Opportunity Employer
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a rewarding work-from-home opportunity, we encourage you to apply. Please visit our website to learn more about this role and submit your application. [Apply to this job](https://www.ziprecruiter.com/c/CLAIMS-MANAGEMENT-RESOURCES-INC/Job/Call-Center-FNOL-Customer-Service-Rep-Work-from-home!/-in-Oklahoma-City,OK?jid=b1873913cb93410d&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job