Experienced Customer Marketing Manager – Remote, USA

Join arenaflex as a Customer Marketing Manager and lead customer advocacy and retention efforts across the AMS region. Develop a customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America.

About arenaflex

arenaflex is a leading provider of innovative software solutions, dedicated to empowering businesses and individuals to achieve their full potential. With a strong commitment to customer satisfaction and success, arenaflex has established itself as a trusted partner in the industry. Our team is passionate about delivering exceptional products and services that make a real difference in people's lives.

The Role

As a Customer Marketing Manager at arenaflex, you will play a critical role in driving customer advocacy and retention efforts across the AMS region. Your primary responsibility will be to develop and execute a customer marketing program that increases referenceable customers, published case studies, and engaged advocates throughout North and Latin America. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

* Develop and execute a customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America

• Collaborate with Customer Success and Sales teams to identify and prioritize customer marketing opportunities
• Design and implement effective customer engagement strategies, including email marketing campaigns, social media promotions, and event planning
• Develop and maintain relationships with key customers and advocates to ensure their continued satisfaction and loyalty
• Analyze customer feedback and sentiment to inform marketing strategies and improve customer experience
• Work closely with cross-functional teams, including Product, Sales, and Customer Success, to ensure alignment and effective communication
• Stay up-to-date with industry trends and best practices in customer marketing and advocacy

Requirements

* 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs

• Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions
• Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools
• Strong understanding of customer marketing principles and strategies
• Excellent communication and project management skills
• Ability to work independently and collaboratively as part of a remote team
• Strong analytical and problem-solving skills

Benefits

* Competitive compensation, including stock-based options

• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package, including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

What We Offer

* A dynamic and supportive work environment that fosters growth and development

• Opportunities for professional growth and advancement
• A comprehensive benefits package that supports your physical and mental well-being
• A chance to work with a talented and passionate team that is dedicated to making a difference
• A flexible and remote work arrangement that allows you to balance your work and personal life

How to Apply

If you are a motivated and results-driven professional with a passion for customer marketing and advocacy, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job