Senior Customer Programs Manager – Revolutionizing Mental Healthcare through Customer Advocacy and Lifecycle Marketing

At arenaflex, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're a forward-thinking organization that believes in the power of innovative solutions and collaborative approaches to drive meaningful change. As a Senior Customer Programs Manager, you'll play a pivotal role in designing and leading high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management.

About arenaflex

arenaflex is a pioneering organization that's dedicated to transforming the mental healthcare landscape. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most. We're committed to fostering a culture of empathy, inclusivity, and innovation, and we're seeking like-minded professionals to join our mission.

Key Responsibilities

As a Senior Customer Programs Manager at arenaflex, you'll be responsible for:

• Designing and leading high-impact customer programs that drive advocacy, lifecycle marketing, and internal change management
• Collaborating with cross-functional teams to develop and execute program strategies that meet business objectives
• Managing and operationalizing programs within Salesforce and Gainsight platforms
• Developing and maintaining relationships with key stakeholders, including customers, sales teams, and internal teams
• Analyzing program metrics and providing data-driven insights to inform future program development
• Identifying and implementing process improvements to enhance program efficiency and effectiveness
• Leading internal enablement or change management rollouts to ensure seamless adoption and implementation of new programs and initiatives

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment
• Proven track record of managing cross-functional initiatives from strategy to execution
• Strong experience with Salesforce and Gainsight, with the ability to operationalize programs within these platforms
• Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders
• Highly organized and detail-oriented, with strong project management and prioritization skills
• Experience leading internal enablement or change management rollouts
• Proactive, collaborative, and resourceful, with the ability to thrive in fast-paced, high-growth environments

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working with Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom)
• Familiarity with data analysis and reporting tools, such as Tableau or Power BI
• Experience with change management methodologies, such as ADKAR or Prosci
• Certification in program management, marketing, or a related field

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
• Proven ability to work collaboratively in a fast-paced, dynamic environment
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines
• Experience with change management and internal enablement, with the ability to drive adoption and implementation of new programs and initiatives

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our team members. As a Senior Customer Programs Manager, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities for career advancement and professional growth within the organization
• A dynamic and supportive work environment that fosters collaboration, innovation, and creativity

Work Environment and Company Culture

arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, empathetic, and supportive of all employees. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Health, Dental, Vision benefits
• Employer-sponsored 401(k) match of up to 2% for retirement planning
• Yearly allotment of no-cost visits to the arenaflex network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• Donation matching of up to $200 per year

Conclusion

If you're a passionate and driven professional who's committed to revolutionizing mental healthcare, we want to hear from you. As a Senior Customer Programs Manager at arenaflex, you'll have the opportunity to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Join our team today and be part of a mission that's changing lives. Apply for this job