Experienced Customer Solutions Representative & Collector – Remote Opportunity Starting October 2025 – arenaflex

Introduction to arenaflex

At arenaflex, we pride ourselves on being a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our mission is to empower individuals and businesses to achieve their financial goals through innovative financial solutions and exceptional customer service. We are committed to diversity and inclusion in the workplace, and we strive to create a work environment that is inclusive, supportive, and empowering for all employees.

The Opportunity

We are seeking an experienced Customer Solutions Representative & Collector to join our team, starting in October 2025. As a Customer Solutions Representative & Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping our customers while making a difference in their lives. This role is perfect for individuals who are skilled at customer service, enjoy helping people, and are looking for a challenging and rewarding career opportunity.

Key Responsibilities

As a Customer Solutions Representative & Collector, your key responsibilities will include:

• Contacting customers to determine the reason for payment delinquency and negotiating payment commitments
• Handling accounts with speed and accuracy while maintaining professionalism
• Completing phone calls to meet required performance standards and metrics
• Confirming and/or negotiating payment arrangements, researching any discrepancies
• Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures
• Maintaining strict confidentiality
• Working flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Using computerized systems for tracking, information gathering, and/or troubleshooting
• Responding to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
• Evaluating accounts to find a win/win solution to avoid repossession loss
• Documenting all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responding with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhering to all state and federal laws in the handling of accounts

Requirements

To be successful in this role, you will need to have:

• A high school diploma or equivalent
• Prior experience in financial services or a similar industry (preferred)
• Associate degree or bachelor's degree in business or a related field (may be used in lieu of experience)
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills (preferred)
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management

Work Environment and Culture

As a Customer Solutions Representative & Collector, you will work in a remote environment, with the flexibility to work from home. You will be part of a fun and dynamic team that is passionate about delivering exceptional customer service and innovative financial solutions. We offer a comprehensive benefits package, including:

• Time Away: 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly
• Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
• Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
• Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs

Compensation and Incentives

As a Customer Solutions Representative & Collector, you will be eligible for a competitive base salary of $47,840 - $52,000 USD, plus monthly incentives. Your position in the range will be determined by your specific role, work experience, education, certification(s), training, and additional qualifications.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this role. We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

Contact Information

To apply to this role, please visit our website at [arenaflex website]. If you have any questions or require accommodation during the application process, please email us at [arenaflex email]. We look forward to hearing from you! Apply for this job