Experienced Customer Service Specialist (French Speaking) – Holistic Wellbeing Solutions

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As the largest independent provider of holistic wellbeing solutions, we've been empowering individuals and organizations to become healthier, happier, and more productive for over four decades. With a global network of credentialed providers and professionals, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. Now, we're seeking a highly skilled and compassionate Customer Service Specialist (French Speaking) to join our UK team.

About arenaflex

arenaflex is more than just a wellbeing solutions provider – we're a community that's passionate about fostering a culture of care, empathy, and understanding. Our team is committed to improving employee wellbeing around the world, and we're looking for like-minded individuals who share our vision. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work.

Job Summary

As a Customer Service Specialist (French Speaking), you'll play a vital role in providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. You'll work in a fast-paced environment, upholding arenaflex's core values while maintaining high-quality customer service. With a strong emphasis on telephone skills, you'll contribute to our growth and success by delivering outstanding service to our clients and providers.

Key Responsibilities

As a Customer Service Specialist (French Speaking), your main responsibilities will include:

• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Obtaining desired geographic locations for referral searches and any personalized criteria
• Delivering high-quality customer service through written and verbal interactions with our clients and providers
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
• Performing quality assurance callbacks to our clients
• Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
• Any additional tasks pertinent to the position, as deemed appropriate by management

Required Skills

To excel in this role, you'll need the following skills:

• Strong written and spoken communication skills in English and French
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building, and interpersonal communication skills

Preferred Qualifications

* Previous experience in customer service or a related field

• Familiarity with wellbeing solutions or a related industry
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office or similar software

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial wellbeing. Our benefits include:

• Competitive salary and bonus structure
• Comprehensive training and development opportunities
• Gym reimbursement and transport reimbursement
• Tuition reimbursement and permanent health insurance
• Life insurance and mentorship program
• CPD training reimbursement and EAP benefits
• Employee exchange program and comprehensive training provided for this position

Work Environment and Culture

arenaflex is a hybrid/remote workplace, offering the flexibility to work from home or our Ealing, London office. Our team is passionate about creating a culture of care, empathy, and understanding, and we strive to foster a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. We're committed to building a diverse and inclusive organization that promotes authenticity, collaboration, innovation, belonging, and personal growth.

How to Apply

If you're a motivated and compassionate individual who shares our vision for a healthier, happier, and more productive world, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Apply for this job