Senior Manager, Customer Engagement Strategy & Operations – arenaflex
Join arenaflex, a global market leader in innovative AI-enhanced technology, as we continue to revolutionize the way organizations work. With a vision to make the world work better for everyone, we're seeking an experienced Senior Manager to lead our Customer Engagement Strategy & Operations team.
About arenaflex
arenaflex was founded in sunny San Diego, California in 2004 by a visionary engineer, Fred Luddy. Today, we're a global leader, bringing intelligent cloud-based technology to over 8,100 customers, including 85% of the Fortune 500. Our platform seamlessly connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work. As we pursue our purpose, we're committed to making a positive impact on the world.
Job Description
As the Senior Manager of Customer Engagement Strategy & Operations, you'll play a critical role in shaping arenaflex's customer and partner engagement strategy. Reporting to the Sr Director, Customer Engagement for the Office of the President, COO & CPO, you'll manage executive-level customer and partner engagements, collaborating with commercial, partner, and product teams to grow and strengthen customer and partner relationships.
Key Responsibilities:
* Shape the Customer Engagement strategy for the SVP, owning and optimizing efforts while prioritizing key interactions with customers and partners
- Collaborate with Sales Principals, Business Development, and teams across Product and Engineering to identify and enhance high-impact touchpoints
- Strengthen customer and partner relationships by ensuring thorough preparation for every engagement, including compiling briefing materials, organizing necessary resources, and managing coordinated follow-ups
- Engage cross-functionally on critical company priorities, including supporting arenaflex's AI initiatives
- Participate in evaluating and forming technology partnerships and strategic alliances to enhance customer value
- Work with a high-performing Customer Engagement team and gain broad cross-functional exposure by partnering directly with teams in Product, Sales, and Go-to-Market functions
Qualifications:
To be successful in this role, you'll have:
- 10+ years of work experience, including exposure to product, sales, strategy, partnerships, or similar functions. 4+ years in top-tier management consulting is strongly preferred
- Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving
- Strong diagnostic and strategic thinking, including the ability to define and understand market landscapes in technology, and understand the positioning of different players
- Executive presence, with outstanding verbal and written communication skills
- Proven ability to build consensus among senior stakeholders and drive results in high-stakes environments
- Demonstrated learning agility, adaptability, and problem-solving skills in fast-paced environments
- Sharp business judgment, ability to see the "big picture" and to prioritize quickly
- Proficiency with PowerPoint, Excel, PowerBI, and Dynamics, as well as familiarity with several of the top productivity tools
What We Offer:
* A competitive salary range of $193,000 - $337,800, plus equity (when applicable), variable/incentive compensation and benefits
- Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
- A dynamic and inclusive work environment that values diversity, equity, and inclusion
- Opportunities for professional growth and development, including training and mentorship programs
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) Plan with company match
Work Environment:
We approach our distributed world of work with flexibility and trust. Our work personas (flexible, remote, or required in office) are categories that are assigned to arenaflex employees depending on the nature of their work and their assigned work location. Learn more about our work personas and how we're creating a flexible and inclusive work environment.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations:
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations:
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities.
Apply Now:
If you're a motivated and experienced professional looking to join a dynamic and innovative company, apply now to become our Senior Manager of Customer Engagement Strategy & Operations. Apply for this job