Temporary Customer Service Professional I - Medicare at arenaflex
Job Title:
Experienced Temporary Customer Service Representative - Medicare Benefits and Claims Support
Job Summary:
Join arenaflex's dedicated team of Customer Service Professionals (CSPs) as a Temporary Customer Service Representative, where you'll play a vital role in making healthcare easier and lives better for our members. As the face of arenaflex, you'll act as the bridge between our organization and those we serve, providing guidance and resources on benefits, claims, and eligibility. If you have a passion for serving others, thrive in a collaborative environment, and are eager to learn and grow, this role may be the perfect fit.
About arenaflex:
arenaflex is a purpose-driven, award-winning organization built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused healthcare. Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.
What You Bring to arenaflex:
To succeed in this role, you'll need:
Qualifications:
+ High school diploma or equivalent + 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience + Proficient PC skills and an ability to navigate multiple applications while on calls + Ability to apply mathematical concepts and calculations
Skills and attributes:
+ Excellent multitasking skills under pressure + Resilience, patience, and a positive attitude in the face of challenges + Clear, concise, and empathetic demeanor while responding to inquiries and requests + Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs + Sound decision-making and flexibility in a fast-paced environment + Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities + Equally comfortable collaborating with a team and working independently + Ability to handle sensitive and confidential information with discretion + Preferred: knowledge of medical terminology and coding
What You Will Do at arenaflex:
As a Temporary Customer Service Representative, you'll:
- Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility
- Roll up your sleeves and do the necessary research to find answers when you don't have them
- Bring a positive and professional approach to providing every caller with accurate, compliant information
- Tailor your communications to meet each caller's unique needs
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise
- Prioritize caller satisfaction while representing arenaflex's mission and values
- Seek opportunities to collaborate and improve your skills through feedback and learning
Your Work Environment:
* May be required to work overtime
- May be required to work outside normal hours
- Required to have high-speed internet connection
- Private, distraction-free workspace
Compensation and Benefits:
* Starting hourly wage: $19.75 - $23.00/hour, depending on candidate's geographic location and experience
- This is a temporary position and, as such, is not eligible for benefits
Why Join the arenaflex Team?
At arenaflex, you can:
- Work alongside diverse teams building cutting-edge solutions to transform healthcare
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives
- Grow your career with a company committed to helping you succeed
- Give back to your community by participating in arenaflex-supported outreach programs
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups
Flexible Work Options:
We are happy to offer work-from-home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.
Accommodation for Application Process:
If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how arenaflex collects, uses, and discloses information is available in our Privacy Policy.
Apply Now:
Ready to join our team and make a difference in the lives of our members? Apply now to become a Temporary Customer Service Representative at arenaflex! Apply Job! Apply to this Job Apply for this job