Experienced Customer Success Team Manager – Driving Growth and Excellence in Germany for arenaflex

At arenaflex, we're revolutionizing the global food system by harnessing the power of AI to optimize the way food is sold, ordered, distributed, and financed. Our cutting-edge software connects distributors with their customers, enabling waste-free and efficient operations. As a Customer Success Team Manager in Germany, you'll play a pivotal role in driving adoption, retention, and expansion within our distributor accounts. Based in Berlin, this role is crucial in ensuring the DACH market delivers against key customer success metrics while continuously developing team capabilities and performance.

About arenaflex

arenaflex is a mission-driven company founded in 2018 in Berlin. We're a dedicated team of over 200 arenaflexians across Europe and the US, united by a shared passion for digital transformation in the food industry. Our commitment to building a lasting company demands urgency and speed while maintaining a long-term vision. In just five years, arenaflex has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

What You'll Do

As a Customer Success Team Manager in Germany, you'll be responsible for leading and growing a team of Customer Success Managers (CSMs) responsible for driving adoption, retention, and expansion within our distributor accounts. Your key responsibilities will include:

• Lead and Develop the German CS Team: Manage a team of Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression.
• Drive Team Performance: Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets.
• Ensure Customer Success: Oversee the successful onboarding, relationship management, and growth of arenaflex's key distributor accounts across DACH.
• Be a Culture Carrier: Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning.
• Support Strategic Partnerships: Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner.
• Standardize and Scale Processes: Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the DACH region.
• Customer Advocacy: Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments.
• Team Hiring & Onboarding: Play an active role in scaling the Germany CS team by recruiting and onboarding new hires as we grow.

Who You Are

To succeed in this role, you'll need to possess the following qualifications and skills:

Native German speaker and fluent in English

* 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with at least 2+ years in a people management or team leadership position.

• Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment.
• Deep experience managing enterprise-level clients, ideally in the DACH market.
• Exceptional communication and interpersonal skills—comfortable interfacing with senior internal stakeholders and client executives alike.
• Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action.
• Highly organized with a passion for process improvement, systems, and scalable growth.
• Team-first mentality with a genuine interest in coaching and helping others succeed.

Why Join arenaflex

As a Customer Success Team Manager in Germany, you'll have the opportunity to:

• Be at the forefront of digital transformation in the food industry.
• Lead a high-impact team that directly shapes the success of our DACH market.
• Collaborate with passionate, mission-driven teammates in a dynamic and fast-paced environment.
• Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
• Contribute to a company that's committed to making a positive impact on the global food system.

What We Offer

arenaflex is an equal opportunity employer, committed to ensuring that our technology is available and accessible to everyone. We encourage people from all backgrounds to apply. We're proud to offer a comprehensive benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health insurance and wellness programs.
• Flexible work arrangements and remote work options.
• Professional development opportunities and training programs.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic and mission-driven team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job