Experienced Communications Manager – Social Media and Customer Advocacy at arenaflex

Join arenaflex, a leading AI-powered fraud platform, as we continue to revolutionize digital trust for global businesses. As a seasoned Communications Manager, you will play a pivotal role in amplifying our brand presence, showcasing customer success stories, and driving measurable impact for the business. This is an exceptional opportunity to join a high-performing team that's passionate about arenaflex's mission and committed to delivering exceptional results.

About arenaflex

arenaflex is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on arenaflex to unlock growth and deliver seamless consumer experiences. Visit us at arenaflex.com and follow us on LinkedIn to learn more about our mission and values.

Key Responsibilities

As a Communications Manager at arenaflex, you will be responsible for: ### Social Media Strategy & Execution

• Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms
• Create engaging content that positions arenaflex as an industry leader, showcases our expertise, and makes arenaflex a must-follow account for fraud prevention professionals and executives
• Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities
• Collaborate with others across the company to amplify product launches and company milestones
• Track and analyze social media performance, providing regular reporting and optimization recommendations

### Customer Advocacy Program Ownership

• Own our customer advocacy program, SuperSifters, to put arenaflex and our customers in the spotlight together
• Identify, recruit, and nurture customer advocates willing to share their success stories
• Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events
• Facilitate customer involvement in press releases, awards submissions, and media opportunities
• Create systematic processes for maintaining ongoing relationships with customer advocates
• Work closely with Go-to-Market teams to identify and engage potential advocates

### PR Agency Management & Support

• Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives
• Support PR campaign development and execution, including media outreach and thought leadership initiatives
• Coordinate executive positioning and speaking opportunities
• Assist with crisis communication planning and execution when needed

Qualifications

To succeed in this role, you will need:

• Bachelor's degree in Marketing, Communications, or a related field
• 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs
• Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries
• Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes
• Strong project management skills with ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with ability to adapt messaging for different audiences
• Experience working with external agencies and vendors
• Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)
• Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing
• Must-haves: determination, scrapiness, and creativity

Benefits and Perks

As a valued member of the arenaflex team, you will enjoy:

• Competitive total compensation package
• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional results and making a meaningful impact on our customers' businesses. We're a high-performing team that's committed to driving measurable impact and celebrating wins together. If you're a motivated and creative Communications Manager looking for a new challenge, we encourage you to apply to this exciting opportunity.

How to Apply

If you're ready to join a dynamic team and make a difference in the world of digital trust, please submit your application through our website. We can't wait to hear from you! Apply for this job