Senior Customer Success Manager – Container Tracking at arenaflex

Join arenaflex, a pioneering company in the maritime and logistics industry, as a Senior Customer Success Manager for our Container Tracking product. As a key member of our team, you will be responsible for ensuring the success of our clients across the globe, from large enterprise accounts to mid-market and long-tail users. With a deep understanding of logistics, shipping, and supply chain workflows, you will leverage your industry experience to guide clients and shape our evolving solutions.

About arenaflex

arenaflex is dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.

Your Mission

As a Senior Customer Success Manager, you will own and manage a diverse book of container tracking clients, adapting your engagement model based on account size, complexity, and strategic value. Your responsibilities will include:

• Client Onboarding and Training: Lead onboarding and training for clients of all tiers, ensuring seamless implementation and alignment with their operational goals.
• Subject Matter Expertise: Act as a subject matter expert, advising clients on best practices, optimizing use cases, and ensuring they maximise value from our platform.
• Client Health and Satisfaction: Proactively monitor client health, usage patterns, and satisfaction—addressing issues early and creating retention strategies that scale.
• Collaboration and Communication: Collaborate with Sales to identify expansion and renewal opportunities, and present clear business impact stories that reinforce product value.
• Internal Partnerships: Partner closely with the Business Unit for Container Tracking—including regular syncs with the Head of Containers—to review account health, consolidate client feedback, and stay aligned on roadmap priorities.
• Process Improvement: Contribute to scalable processes that improve engagement and efficiency—especially for low-touch and long-tail segments.
• Record-Keeping: Keep detailed records in Salesforce to support proactive client management, team alignment, and commercial forecasting.

Essential and Preferred Qualifications

To succeed in this role, you will need:

4+ years of hands-on experience

in Customer Success, Account Management, or client-facing roles within logistics, supply chain, container tracking, or maritime tech.

Strong working knowledge

of containerised freight workflows, visibility platforms, and industry tools.

Proven ability

to manage a portfolio spanning enterprise and lower-tier accounts, tailoring strategies to client maturity and value.

Excellent communication and interpersonal skills

, able to confidently engage with both operational stakeholders and senior decision-makers.

Comfortable with data analysis

and tools such as Excel, dashboards, or APIs to identify trends and support client outcomes.

Experience with Salesforce or similar CRM systems

.

Why arenaflex

Join a mission-driven company reshaping global supply chain visibility. Work with smart, collaborative teammates across the world. Own your client relationships—and your career trajectory. Help clients solve real-world logistics challenges with smarter, faster insights.

Work Environment and Company Culture

arenaflex is a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. We foster relationships and develop creative solutions to address market challenges. We are accessible and supportive to colleagues and clients with a friendly approach.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus structure, and comprehensive benefits. We also provide opportunities for career growth and professional development, as well as a dynamic and inclusive work environment.

How to Apply

If you are a motivated and experienced professional looking to make a meaningful impact in the maritime and logistics industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

Additional Information

We are a company that makes things happen. We act decisively and with purpose, going the extra mile. We are here to help, accessible and supportive to colleagues and clients with a friendly approach. Don't meet every single requirement? We'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Apply for this job