Experienced Medical Billing Customer Service Representative – Remote Opportunity at arenaflex

We are seeking a highly skilled and compassionate Customer Service Representative to join our arenaflex team. As a key member of our Medical Billing Customer Service Call Center, you will play a vital role in providing exceptional customer service to our patients and healthcare providers. If you are passionate about delivering outstanding service, have a strong understanding of medical billing and insurance processes, and are comfortable working in a fast-paced remote environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our mission is to deliver compassionate, person-centered care that honors the dignity of every person. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we strive to make a positive impact in the communities we serve.

Job Summary

As a Customer Service Representative, you will be responsible for handling customer inquiries in a timely and professional manner, providing resolution to service requests, and referring inquiries to the appropriate area for resolution. You will also be responsible for validating and updating critical demographic and insurance data, and forwarding revised information to the appropriate parties. This is a remote opportunity, and you will be working from the comfort of your own home.

Key Responsibilities

* Handle all inbound customer inquiries (telephone, fax, mail, and web-based patient portal) and respond to customer requests with the highest level of customer quality possible

• Provide resolution to service requests when possible and refer inquiries to the functional area if more extensive resolution is required
• Document timely and accurately all contacts, issues, actions taken, and results within the patient accounting system
• Transfer and escalate contacts, as appropriate, based on standard operating procedures
• Communicate with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary, and Nursing staff, as required, to clarify customer service inquiries
• Prepare special reports as directed by the Manager to document billing and follow-up services
• Serve as relief support, if the work schedule or workload demands assistance to departmental personnel
• May be chosen to serve as a resource to train new employees and cross-train in various functions to assist in the smooth delivery of departmental services

Essential Qualifications

* High school diploma or an equivalent combination of education and experience

• Associate degree in accounting or business administration highly desired
• Data entry skills (50-60 keystrokes per minute)
• Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance
• Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.)
• Managed care contracts and coordination of benefits
• Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS)
• Multilingual and basic computer skills highly desirable

Preferred Qualifications

* Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations

• Excellent communication (verbal and writing) and organizational abilities
• Interpersonal skills necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend, and take action to satisfy the customer's needs
• Accuracy, attentiveness to detail, and time management skills required

Skills and Competencies

* Strong customer service skills, with the ability to provide exceptional service to patients and healthcare providers

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse personalities and work styles
• Ability to work independently, with minimal supervision, and prioritize tasks to meet deadlines
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure your success in this role

• Opportunities for career growth and advancement within the organization
• Access to ongoing education and training to enhance your skills and knowledge
• Collaborative and supportive work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture

* Work from the comfort of your own home, with a flexible schedule that allows you to balance work and personal responsibilities

• arenaflex is committed to creating a workplace culture that values diversity, equity, and inclusion
• Collaborative and supportive work environment, with a focus on teamwork and mutual respect
• Opportunities for professional growth and development, with a focus on employee engagement and satisfaction

Compensation, Perks, and Benefits

* Competitive salary range: $18.8367-$28.2551

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development, with a focus on employee engagement and satisfaction

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a workplace culture that values diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Apply for this job