Elite Inforce Case Coordinator

Manulife is a leading provider of investment and insurance solutions. They are seeking an Elite Case Coordinator to provide pro-active support to Corporate Account, National Account, and Independent Advisor offices, ensuring timely processing of life insurance applications.

Responsibilities

• Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy
• Pro-actively follow-up on all pending cases to ensure service standards are being met
• Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them
• Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible

Skills

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management
• Be a team player with strong interpersonal skills
• Must be adaptable and capable of handling ongoing change management
• Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service
• Demonstrate the ability to influence, convince, direct, and persuade others effectively
• Show exceptional organizational skills and attention to detail
• Knowledge of individual life insurance terminology and products is considered an asset

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview