[Remote] Customer Solutions Specialist

Note: The job is a remote job and is open to candidates in USA. CCC Intelligent Solutions Inc. is a leading cloud platform for the insurance economy, creating intelligent experiences for various stakeholders. The Customer Solutions Specialist is responsible for implementing and training customers on CCC ONE Estimating and related applications, requiring strong self-guidance and communication skills.

Responsibilities

• Deliver product training via telephone to new and existing customers
• Train customers on upgrades, new products, and product updates
• Tailor training to the workflow needs of particular customers
• Provide remote problem-solving to customers
• Remotely install and configure software on various customer PCs
• Identify and communicate hardware and software problems, documenting them for others in the organization
• Follow departmental schedules and procedures, including updating reports
• Conduct video/audio presentations through electronic media as required for business purposes

Skills

• Strong interpersonal skills, including written and verbal communication
• Motivated self-starter with the ability to manage a dynamic training schedule
• Excellent time management skills
• Bachelor's degree or equivalent experience
• Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus
• Technical/computer proficiency preferred
• Experience with conducting remote/webinar training preferred
• This is not a traveling position

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Company Overview

Company H1B Sponsorship