Insurance Data Support Specialist
Job Description Summary
Summary Millennium Physician Group is expanding rapidly and acquiring new practices, requiring seamless integration into our systems. The Temporary Insurance Data Support Specialist will play a critical role in ensuring accurate entry and verification of insurance information during EMR transitions. This individual will review legacy system data, manually input insurance into Athena, and engage directly with patients via phone to gather missing insurance details. The role requires both strong attention to detail and patient-facing communication skills, as well as a foundational understanding of health insurance.
How will you make an impact & Requirements
Essential Duties and Responsibilities
- Review insurance data in legacy systems and manually enter information into Athena EMR.
- Determine correct insurance types, including primary, secondary, and tertiary payers.
- Contact patients via phone in a courteous and professional manner to verify or collect missing insurance information.
- Document all outreach efforts and update patient records accordingly.
- Maintain confidentiality and HIPAA compliance throughout all interactions.
- Escalate any unresolved or complex issues to the Integration Manager or Billing Team.
- Collaborate with practice staff and integration teams to support timely patient readiness for appointments.
Qualifications
- High school diploma or GED required.
- Prior experience working with health insurance, medical front desk, or patient registration preferred.
- Proficiency in identifying insurance plan types and payor hierarchies.
- Strong verbal communication and customer service skills.
- Experience with EMR systems, particularly Athena, is a plus.
- Comfort in a fast-paced, dynamic environment and willingness to adapt to shifting priorities.
Skills and Competencies
- Patient Service Orientation: Professional and empathetic approach to patient communication.
- Attention to Detail: Accurate data entry and verification.
- Problem Solving: Ability to troubleshoot insurance-related discrepancies.
- Integrity and Confidentiality: Handling of PHI in line with HIPAA regulations.
- Teamwork: Collaborative mindset and ability to communicate clearly with team members and practice staff.
Physical Demands and Work Environment
- Primarily remote or office-based, depending on assignment.
- Must be able to sit for extended periods and use standard office equipment.
- May be required to make outbound calls for extended durations.