Experienced Full Stack Customer Support Engineer – Blockchain Infrastructure and Web3 Solutions

At arenaflex, we're revolutionizing the future of Web3 by providing industry-leading blockchain infrastructure solutions. As a fast-growing tech company, we're seeking a detail-oriented and technically proficient Support Engineer to join our team. In this role, you'll serve as the frontline customer support for our blockchain infrastructure, products, and services, working closely with developers, engineers, protocol teams, finance, and end-users to resolve their requests on technical and other issues, and to enhance the customer experience. About arenaflex arenaflex powers the future of Web3 through industry-leading blockchain infrastructure. We help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust us for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent arenaflexers, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. Why join arenaflex? As a team of under 200 members, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These include: * A culture of honesty, professionalism, and risk-taking in a high-growth environment * Personal career development to shape a role that fits your goals and interests * A strong focus on personal satisfaction and well-being * A team that recommends working at arenaflex, with an eNPS score of 54 (ranked as 'great') * Recognition as one of the top Web3 employers by Talent Titans About the opportunity We're seeking a detail-oriented and technically proficient Support Engineer to join our team. In this role, you'll: * Educate and assist customers and partners with blockchain product usage and best practices * Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations * Collaborate with internal teams to escalate and resolve complex technical problems * Maintain technical documentation, knowledge base articles, and standard operating procedures * Participate in incident response and post-mortem reviews for blockchain system outages * Suggest product improvements based on recurring support trends and customer feedback What you bring to the team To succeed in this role, you'll need: * 2+ years of experience in technical support, DevOps, or backend engineering * Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes) * Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos) * Ability to work across time zones and participate in on-call rotations * Excellent problem-solving and communication skills Even better if you have * Experience interacting with Web3 technologies (e.g., wallets, Metamask, DeFi protocols) Technologies we use * Blockchain platforms: Ethereum, Bitcoin, Solana, Polkadot, Cosmos * Support and project management tools: Zendesk, Slack, Jira, Notion Teams you’ll collaborate with most often In addition to collaborating with other Customer Support team members, this role will collaborate most often with our DevOps, Customer Success, and Product teams. Compensation arenaflex is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. Interview process At arenaflex, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. * During your first Recruiter Call, you'll be provided with more information about arenaflex, the position, and what to expect for the rest of the interview process. * As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we'll give you feedback on why it wasn't a fit. * We aim for the entire process to take around 2-4 weeks from initial screen to offer. How to apply If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! Apply now to become a part of arenaflex's journey to revolutionize the future of Web3.

Benefits and Perks

As a member of the arenaflex team, you'll enjoy a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * Opportunities to work on high-impact projects and contribute to the company's mission

Work Environment and Culture

arenaflex is a remote-first company, with a global presence across 12 countries. Our team is passionate, intelligent, and dedicated to making a difference in the world. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all.

Learning and Development

At arenaflex, we believe that learning and development are essential for personal and professional growth. We offer a range of training and development opportunities, including: * Online courses and tutorials * Workshops and conferences * Mentorship programs * Coaching and feedback * Opportunities to attend industry events and conferences

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including: * Health insurance * Retirement plan * Paid time off * Flexible work arrangements * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance

Interview Process

The interview process at arenaflex typically involves: * Initial screening call with a recruiter * Technical interview with a member of the engineering team * Behavioral interview with a member of the leadership team * Final interview with the hiring manager We strive to make the interview process as smooth and organized as possible, and provide feedback to candidates at each stage of the process.

Why arenaflex?

arenaflex is a company that is passionate about making a difference in the world. We're committed to innovation, excellence, and customer satisfaction, and strive to create a work environment that is welcoming and inclusive for all. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply to join our team. Apply for this job