Experienced Customer Service Representative – Home-Based Position with Arenaflex

Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the Arenaflex family, and you'll have the opportunity to explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with ease and flexibility, acquiring new skills and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar!

Why You'll Love This Role

As an Experienced Customer Service Representative, you'll collaborate with clients in a considerate, professional, friendly, and expert manner. You'll be the face of Arenaflex, providing top-notch service to our valued customers.

Key Responsibilities

These are the fundamental elements of the job. This list is designed to reflect the current role, but there may be additional essential capabilities (and trivial work tasks) that are not mentioned. Management may change the work or require different tasks to be performed when functionally necessary, noting, of course, any legal commitments, including any collective bargaining commitments.

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
• Issue vouchers as well as coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform traveler boarding, including ticket lift as well as ticket lift/check
• Work entry door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/spans for the purpose of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out methods
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and booth baggage handling at ticket counters
• Line up at ticket counter stands and ticket counters
• Clear/confirm international documents at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on site, including fulfilling any obligatory overtime requirements
• Answer and assist during security as well as emergency situations
• Provide interfacing traveler door information
• Provide quality customer service in a professional manner and in accordance with Arenaflex's rules
• Adhere to company policies, procedures, and performance guidelines
• Complete task relevant stages of training
• Comply with local laws (e.g. TSA, FAA)
• Utilize various internal resources/frameworks including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities
• Depending on your airport size, you may also perform the following:

+ Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities + Assist international travelers through customs/migration, including baggage re-check + Convey tickets, international flight reports, and customs/migration forms

What You'll Need for Success

Essential Capabilities

* Education and Previous Professional Training

• Bilingual language skills required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power as well as US Customs security identifications, if necessary
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be approved to work in the U.S.

Preferred Capabilities

* Training and Previous Professional Training

• Working knowledge of Sabre or other Traveler Service Framework
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

Come and take advantage of everything Arenaflex has to offer:

• Medical Benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Join the Arenaflex Family

From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the unique workforce at Arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Come and be yourself at Arenaflex. Apply Job! Apply to this Job Apply for this job