Experienced Treasury Customer Service Representative – Unclaimed Property Expert

At arenaflex, we are committed to reuniting reported properties with their rightful owners or heirs, and we are seeking a highly skilled and motivated Treasury Customer Service Representative to join our team. As a key member of our team, you will play a vital role in providing exceptional customer service, researching requests, and ensuring the confidentiality of sensitive data.

About arenaflex

arenaflex is a leading organization in the field of unclaimed property, dedicated to serving the citizens of Michigan. Our team is comprised of motivated, hard-working, and inclusive individuals who are passionate about making a difference in the lives of others. We are proud to be recognized as a Veteran-Friendly Employer and are committed to creating a work environment that is inclusive, diverse, and supportive.

Job Summary

As a Treasury Customer Service Representative, you will be responsible for providing exceptional customer service to claimants, researching requests, and ensuring the confidentiality of sensitive data. You will work closely with our team to resolve customer inquiries and resolve problems in a timely and professional manner. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of others.

Key Responsibilities

* Provide exceptional customer service to claimants, responding to inquiries and resolving problems in a timely and professional manner

• Research requests, reviewing an assortment of legal documents and informational paperwork submitted by claimants
• Maintain and ensure confidentiality of sensitive data, adhering to strict confidentiality protocols
• Work closely with our team to resolve customer inquiries and resolve problems
• Develop and maintain a thorough understanding of our policies and procedures, as well as relevant laws and regulations
• Collaborate with other departments to ensure seamless communication and service delivery
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

* High school diploma or equivalent required

• One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of unclaimed property laws and regulations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Skills and Competencies

* Strong customer service skills, with the ability to provide exceptional service to claimants

• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders
• Strong analytical and problem-solving skills, with the ability to research and resolve complex customer inquiries
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and responsibilities
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and professional development opportunities, including:

• Ongoing training and professional development to enhance skills and knowledge
• Opportunities for career advancement and growth within the organization
• Collaborative and supportive work environment, with opportunities to work with a diverse range of colleagues and stakeholders
• Recognition and rewards for outstanding performance and contributions to the organization

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization, committed to creating a work environment that is supportive, collaborative, and inclusive. We offer a range of benefits and perks, including:

• Hybrid work model, combining remote work with time in our office
• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions to the organization

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you are a motivated and experienced customer service professional, we encourage you to apply now! Please submit your application, including your cover letter and detailed resume, to the link below. Apply to this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation to participate in the application or selection process, please contact our ADA coordinator.

View the Job Specification

For more information about this position, please view the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf Apply for this job