Experienced Part-Time Customer Service Representative – Remote Health Plan Support

At arenaflex, we're on a mission to revolutionize the way people interact with our health plan partners. As a PART TIME Customer Service Representative, you'll play a vital role in delivering exceptional support to our members, addressing their inquiries about our transportation services. If you're passionate about providing top-notch customer service, have a knack for communication, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic organization that's dedicated to making a positive impact in the lives of our members. We're a team of bright and motivated individuals who share a common goal: to provide exceptional service and support to those who need it most. Our vibrant Remote office is the perfect setting for collaboration, innovation, and growth.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for providing prompt and courteous support to our health plan partners and addressing inquiries about our transportation services. This role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. If you're up for the challenge, we invite you to join our team and make a real difference in the lives of our members.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team

Essential Qualifications

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Must be able to sit for 8 hours or more a day wearing a headset
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be able to adapt to high and fast-paced call volume

Preferred Qualifications

* Spanish fluency a plus

• Experience in a similar role, with a proven track record of success
• Strong problem-solving skills and ability to think critically
• Excellent time management and organizational skills
• Ability to work in a team environment and collaborate with colleagues

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving skills and ability to think critically
• Excellent time management and organizational skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain confidentiality
• Proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a PART TIME Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our Remote office is a vibrant and dynamic space that's designed to foster collaboration, innovation, and growth. As a PART TIME Customer Service Representative, you'll have the opportunity to work with a talented team of individuals who share a common goal: to provide exceptional service and support to our members. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Excellence and quality
• Respect and empathy
• Continuous learning and growth

Compensation, Perks, and Benefits

As a PART TIME Customer Service Representative, you'll receive a competitive salary that reflects our commitment to attracting the best talent. You'll also have access to:

• A comprehensive benefits package, including health insurance, dental insurance, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you're passionate about providing exceptional customer service and have a knack for communication, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Join the arenaflex Team

At arenaflex, we're committed to making a positive impact in the lives of our members. As a PART TIME Customer Service Representative, you'll have the opportunity to join a dynamic and supportive team that's dedicated to providing exceptional service and support. If you're up for the challenge, we invite you to apply today and become a part of our team! Apply for this job