Experienced Customer Support Specialist – Hybrid Role with arenaflex
We are excited to announce an exceptional opportunity for a skilled and passionate Customer Support Specialist to join our arenaflex team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction, and driving operational efficiency. If you are a customer-centric individual with a strong work ethic, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Support Specialist, you will be part of a dynamic team that is driven by a shared vision of excellence and a commitment to customer satisfaction.
Responsibilities
As a Customer Support Specialist at arenaflex, you will be responsible for:
- Providing exceptional service to customers through various communication channels, including phone, email, and chat.
- Determining customer requirements, answering inquiries, resolving problems, and fulfilling requests in a timely and professional manner.
- Maintaining a high inbound call answer rate (75-80 calls a day average) and resolving problems efficiently.
- Redirecting complex or specialized concerns to the appropriate team for follow-up.
- Investigating and resolving problems related to product shipments, returns, credits, and orders.
- Communicating company policies and pricing to customers.
- Assisting with billing questions, pricing, and warranty inquiries.
- Assisting with order status and tracking inquiries.
- Managing backorders and web services for sales territories.
- Handling customer complaints with urgency and ensuring satisfactory resolution.
- Working cross-functionally to ensure an effortless customer experience.
- Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations.
Requirements
To be successful in this role, you will need:
- A minimum of 2 years' B2B Customer Service experience or 3 years' B2C Customer Service experience.
- Manufacturing experience is a plus.
- SAP experience is a plus.
- Order management experience.
- Effective written and verbal communication skills.
- Ability to adapt to a variety of situations.
- Strong typing proficiency and computer skills.
- Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint.
Nice-to-Haves
* Willingness to learn and adapt to new challenges.
- Experience with CRM software and customer relationship management.
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts.
- TeleHealth options.
- 401k plan with company match.
- Company-paid life and AD&D insurance.
- Additional supplemental life and AD&D coverage available.
- Company-paid Short/Long-Term Disability coverage (STD/LTD).
- Accident/Hospital Indemnity coverage.
- Legal/ID Theft Assistance.
- PTO, floating Diversity Day, and paid holidays.
- Paid parental bonding leave.
- Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more).
- Robust internal career growth opportunities.
- Tuition reimbursement.
- Hearing aid discount for employees and family.
- Internal social recognition platform.
Why Join arenaflex?
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a culture of excellence and innovation.
How to Apply
If you are a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Take the Next Step
Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job