Experienced Customer Care Representative I – Tampa, FL
Join arenaflex's Dynamic Team and Deliver Exceptional Customer Experiences
Are you passionate about delivering top-notch customer care and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's growing team as a Customer Care Representative I in Tampa, FL.
About arenaflex
arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our patients and customers, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Care Representative I, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries. You will work closely with our clients to resolve routine complexity health-related customer excellence activities, providing professional, respectful, and empathetic service.
Responsibilities
* Deliver exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries
- Respond to customer inquiries received by various digital methods, including telephone, fax, email, and chat
- Provide professional, respectful, and empathetic service to customers, demonstrating a caring and empathetic approach when delivering sensitive health information
- Maintain complete customer/patient confidentiality for all health, personal, and other customer information
- Support assigned client group(s) performing routine complexity health-related customer excellence activities
- Typically make routine outbound, health-related customer calls following set scripts and procedures
- Effectively respond to customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service
- Supports all client group(s) based on business needs
Training and Development
* Participate in a comprehensive 5-week training program, Monday through Friday, 9:00 am to 6:00 pm ET, onsite in Tampa
- Develop skills and knowledge in customer service excellence, health-related customer care, and communication channels
- Receive ongoing training and support to ensure success in the role
Work Schedule
* Work a flexible, hybrid remote arrangement, with the option to work from home or our Tampa office
- Work a 8-hour shift between 9:00 am and 9:00 pm ET, with rotating weekends (Tuesday-Saturday or Sunday-Thursday)
- Anticipated start date: January 13th
Compensation and Benefits
* Competitive salary: $17.20+ per hour
- Annual performance bonus compensation
- Best-in-class benefits and programs to support employees and their families in living healthy, happy lives
- Day 1 medical, dental, and vision for full-time employees who work 30+ hours
- 15 PTO days in the first year
- Paid holidays
- Annual bonus opportunity
- 401(k) with matching contributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition reimbursement for undergraduate and graduate programs for full-time employees who work 30+ hours
- Opportunities for career advancement and professional growth
Requirements
* 1-year related customer service excellence experience
- High school diploma or equivalent
- Good digital skills, including computer proficiency (Outlook and Excel), phone systems, chat, automation, and AI
- Continuous improvement mindset, embracing and thriving in an environment of continuous improvement, innovation, and leveraging digital
- Ability to maintain complete customer/patient confidentiality for all health, personal, and other customer information
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications
* Health care and laboratory-related experience
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards
Physical and Mental Requirements
* Consistent exceptional customer service, accuracy, and quality focus required
- Ability to work in a fast-paced, dynamic environment
Align to arenaflex Culture & How We Work
* CUSTOMER FIRST: We serve the needs of our patients and customers first and foremost.
- CARE: We show each person they matter.
- COLLABORATION: We commit teamwork - inside and outside of arenaflex.
- CONTINUOUS IMPROVEMENT: We challenge ourselves to make each day better than the last.
- CURIOUSITY: We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to submit your application today. Join arenaflex's dynamic team and take the first step towards a rewarding career in customer care. Apply To This Job Apply for this job