Inside Sales Representative
C.H. Robinson is a logistics company seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations. This role focuses on establishing and maintaining relationships with carriers and delivering exceptional service by addressing their needs and challenges.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals
- Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
- Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
- Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
- Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
- Proactively post, negotiate, and secure available capacity to meet customer needs
- Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
- Regularly review and act on carrier feedback to improve service
- Identify and recommend the best payment solutions for each carrier based on their needs
- Assist carriers with cash advances and resolve payable issues to ensure smooth operations
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
- Identify root causes of issues and implement solutions to enhance performance
Skills
- High School Diploma or GED equivalent
- Value a diverse and inclusive work environment
- Hold a Bachelor's degree from an accredited college or university (business, sales, marketing, supply chain, communications, or related major is a plus)
- Have experience using customer perspective to guide decisions and actions
- Can persuade, motivate, influence, and negotiate with others
- Display strong decision-making, multi-tasking, communication and interpersonal skills
- Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations
Benefits
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Company Overview