Member Support Representative (Hybrid)
Georgia United Credit Union is dedicated to providing excellent member services, and they are seeking a Member Support Representative. This role involves handling member inquiries, providing information on products and services, and ensuring accurate documentation and resolution of issues.
Responsibilities
- Receives incoming calls and responds to member questions in a professional manner
- Completes all required documentation and reports accurately and promptly
- Completes research and resolves documentation errors or discrepancies
- Forwards complex issues to a Team Lead or management for review
- Provides general information to members on Credit Union policies, procedures and programs
- Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs
- Provides accurate and complete information about Credit Union products and services
- Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies
- Performs basic account maintenance functions and automatic transfers for loan payments
- Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
- Acts as liaison between members and other departments and follows through on resolutions
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values
Skills
- Receives incoming calls and responds to member questions in a professional manner
- Completes all required documentation and reports accurately and promptly
- Completes research and resolves documentation errors or discrepancies
- Forwards complex issues to a Team Lead or management for review
- Provides general information to members on Credit Union policies, procedures and programs
- Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs
- Provides accurate and complete information about Credit Union products and services
- Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies
- Performs basic account maintenance functions and automatic transfers for loan payments
- Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
- Acts as liaison between members and other departments and follows through on resolutions
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values
Company Overview