Technical Support Specialist
Toole Design Group is leading the way in creating safer, more connected communities through sustainable multimodal transportation design. They are seeking a Technical Support Specialist to support and strengthen impactful roadway and active transportation projects by ensuring operational excellence and troubleshooting technical issues.
Responsibilities
- Support day-to-day IT needs
- Onboarding new team members
- Ensuring our systems run smoothly
- Troubleshoot a wide range of technical issues
- Collaborate with colleagues across disciplines
- Take ownership of solutions that keep our teams productive and connected
- Learn new technologies
- Contribute to IT initiatives
- Grow your skills in a dynamic, supportive environment
Skills
- 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users
- Experience with a Windows-based environment
- Basic understanding of networking, VPNs, Firewalls
- Experience performing minor hardware repairs and upgrades
- Strong attention to detail
- Strong organizational skills
- CompTIA A+
- Experience with Microsoft 365
Benefits
- A collaborative, inclusive culture that supports your growth and advancement
- A flexible hybrid schedule: 3 days in the office and 2 days remotely
- 8 paid holidays; and 16 days of PTO accrual annually
- Competitive salary, excellent benefits, and transportation perks
Company Overview
Company H1B Sponsorship