Experienced Customer Success Manager – Strategic Account Growth and Expansion

We are arenaflex, a pioneering leader in the industry, and we're now hiring a highly skilled and dynamic Customer Success Manager to join our team. As a key member of our organization, you will play a pivotal role in driving the strategic direction, customer ROI, product adoption, growth, and expansion through proactive thought leadership and advocacy. This is an exciting opportunity to join a fast-paced and entrepreneurial environment where you will have the freedom and flexibility to work remotely in the US.

About arenaflex

arenaflex is a trailblazer in the industry, committed to developing fair and objective hiring solutions that help our customers and their candidates. We strive to build a diverse and inclusive culture based on a foundation of respect and inclusion. With a strong focus on innovation and growth, we're always looking for talented individuals who share our passion for excellence and customer satisfaction.

Job Summary

As a Customer Success Manager at arenaflex, you will be responsible for driving results that tie back to strategic business goals for assigned accounts. You will partner with key accounts to develop a strategy for successful adoption, long-term value, and business impact. This is a dynamic position that requires the decision-making, work ethic, and tenacity of an entrepreneur. You will frequently multi-task between management, technical, business, strategic, marketing, and planning activities.

Key Responsibilities

* Partner with a portfolio of key accounts to develop a strategy for successful adoption, long-term value, and business impact

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
• Build broad relationships with key account contacts as well as internal partners on the sales, product, and engineering teams
• Partner with the arenaflex Strategic Sales team to identify growth and expansion opportunities within your account portfolio

Subject Matter Expert/Advocate

* Partner with customers on arenaflex product offerings, best practices, and processes and lead customers to effectively integrate digital interviewing into those processes

• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management, and marketing teams
• Develop and maintain a deep understanding of arenaflex products and services to provide expert guidance and support to customers

Requirements

* 3+ years of related experience in customer success, account management, or a related field

• Experience with enterprise or strategic level customers preferred
• Experience managing client relationships in software as a service or technology environments
• Experience consulting with Fortune 500 companies
• Experience with sales, consulting, training, or leading new initiatives in a corporate environment
• Experience in project/change management and organizational development
• Passion for outstanding customer service and account management with an execution focus
• Robust organizational and prioritization skills
• Strong working knowledge of the human resources/talent acquisition function is beneficial
• Strong written and verbal communication skills
• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must
• Collaborative, forward-thinking individual who thrives in a team environment
• Possess a strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
• Energetic self-starter with the ability to work independently in a competitive and fast-paced environment
• Strong work ethic is critical with a desire to innovate and grow
• Working knowledge of Google Workspace, Microsoft Office, and Salesforce

Travel Expectations

Customer Success Managers are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

Benefits

* Flexible Paid Time Off

• Medical, Dental, Vision
• 12 Weeks Maternity & Adoption
• 401K match
• Click Here for US Benefits (https://arenaflex.com/benefits)

Equal Opportunity Employer

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

How to Apply

If you're a motivated and results-driven individual who is passionate about customer success and account management, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our dynamic team at arenaflex. Apply To This Job Apply for this job