Experienced Customer Service Representative (BCP) – Remote Opportunity with arenaflex
Are you looking for a career move that will take you to new heights? Do you want to join a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Look no further than arenaflex, a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. As a Customer Service Representative (BCP) at arenaflex, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as One arenaflex. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.
Reimagine Your Career
At arenaflex, we're not just looking for talented individuals; we're looking for passionate people who share our vision of delivering exceptional customer experiences. As a Customer Service Representative, you'll have the opportunity to develop your skills, grow your career, and make a real impact on our customers' lives.
Career Growth and Personal Development
We believe in investing in our people, and we're committed to helping you succeed. Our comprehensive training program will equip you with the skills and knowledge you need to excel in your role. Plus, with our range of FREE Learning and Leadership Development programs, you'll have the opportunity to develop your skills and advance your career.
What You'll Do in This Role
As a Customer Service Representative, you'll:
- Interface with customers via inbound calls who have questions or concerns that require additional support
- Achieve specific support and resolution on every call
- Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
- Maintain broad knowledge of client products and/or services
Your Qualifications
To succeed in this role, you'll need:
- A High School Diploma and/or GED
- Minimum 6 months of customer service experience (or required)
- Live within 25-35-mile radius of our Rochester, NY site
- Strong PC knowledge and computer navigation skills
- The ability to work rotational shifts as needed
What's in It for You
At arenaflex, we're fanatical about our staff, and we invest in our people to ensure long-term success for both our teams and our customers. As a Customer Service Representative, you'll enjoy:
- Paid training and opportunities for monthly performance incentives
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
Join Our Team
If you're passionate about delivering exceptional customer experiences and want to join a company that's committed to making a difference, apply today! We're looking for talented individuals who share our vision and are ready to take their career to the next level.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone can thrive.
Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job
About arenaflex
arenaflex is a global company that's passionate about delivering exceptional customer experiences. We're a leader in the industry, and we're committed to making a difference in the lives of our customers and employees. Our mission is to be the largest company in the world in customer service, diversity, and talent, and we're achieving this through our unique culture and commitment to our people.
Our Culture
At arenaflex, we're a company that's passionate about our employees. We believe in investing in our people and helping them develop their skills and advance their careers. Our culture is built on the principles of diversity, inclusion, and employee empowerment, and we're committed to creating a work environment that's supportive, inclusive, and fun.
Our Values
* We're passionate about our employees and committed to helping them succeed.
- We believe in diversity and inclusion, and we're committed to creating a work environment that's supportive and inclusive.
- We're committed to delivering exceptional customer experiences and making a difference in the lives of our customers.
- We're a company that's passionate about innovation and technology, and we're committed to staying ahead of the curve.
Join Our Team
If you're passionate about delivering exceptional customer experiences and want to join a company that's committed to making a difference, apply today! We're looking for talented individuals who share our vision and are ready to take their career to the next level.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone can thrive.
Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job Apply for this job