Experienced Customer Service Representative – Remote Pacific Time Zone Hours

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. With a strong commitment to customer satisfaction, we've built a reputation for excellence in the industry. Our team is dedicated to delivering exceptional experiences that drive customer loyalty and growth.

Job Summary

As an Experienced Customer Service Representative, you'll be the primary point of contact for our customers, ensuring their needs are met and exceeded. You'll work closely with internal teams, including sales, technical service, and distribution centers, to provide quick responses and resolve customer inquiries. Your exceptional communication skills, problem-solving abilities, and adaptability will make you an invaluable asset to our team.

Scope of Responsibilities

* Supervisory Responsibilities: No

• Number of direct reports: N/A

Essential Functions

* Respond to customer inquiries received by phone, email, and fax, documenting interactions in Salesforce.

• Handle inquiries from sales, telesales, and distribution centers.
• Recommend, quote, sample, and sell VBS products.
• Document opportunities where VBS products do not meet customer requirements, validate the feasibility of custom constructions, and transfer customers to the technical community for further discussion.
• Manage all aspects of order fulfillment, from receipt to delivery and invoicing.
• Enter new orders, verifying accuracy against documented procedures, and process order changes and cancellations.
• Recommend alternative product constructions if required.
• Monitor open work orders and expedite as needed.
• Proactively notify customers of late or problem orders and offer VBS product alternatives to assist them.
• Resolve customer-specific freight and logistics issues through consultation with Flexcon Shipping Departments.
• Utilize the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
• Resolve information-related customer complaints and implement corrective action, confirming resolution and corrective action to the customer via established guidelines.
• Handle complaints for pricing mistakes, order entry errors, and customer accommodations.
• Proactively engage assigned accounts by initiating phone and/or email contact to better understand business applications and uncover missed opportunities.
• Assist with order entry overflow for repeat orders and standard price quotations.
• Enter new customer information.
• Contribute to Customer Service Improvement Teams as required.
• Utilize problem-solving skills and a "can-do attitude" to overcome obstacles.
• Cross-train new employees when appropriate.

Requirements

* EDUCATION: Bachelor's degree or equivalent business experience.

• EXPERIENCE: 1-3 years of previous customer service experience, with experience in a manufacturing environment and using an ERP system highly preferred.
• PERSONAL CONTACTS (Internal/External): Customers, Customer Service team members, Sales, Supply Chain, Manufacturing, Purchasing, and Finance.
• CONFIDENTIAL DATA: Customer pricing and applications.
• COGNITIVE/PHYSICAL REQUIREMENTS RELATED TO ESSENTIAL FUNCTIONS: Repetitive movement of hands and fingers (typing and/or writing), occasional standing, walking, stooping, kneeling, or crouching, reach with hands and arms, talk, and hear.
• PHYSICAL WORK ENVIRONMENT: Home/Office Environment, responsible for supporting the Western US Region Territory - Pacific Time Zone hours required.

Job Categorization:

1

• TRAVEL %: Limited for industry education

Job Specific Competencies, Experience & Skills

* Excellent Customer Service

• Verbal and Written Communication skills
• Ability to learn quickly
• Troubleshooting/Problem-solving skills
• Ability to work under pressure
• Collaborative team spirit
• Adaptability
• Proficient in Microsoft Office Suite (including Excel)
• Experience using Salesforce.com a plus

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Are You the One We're Looking For?

If you believe you have what it takes to deliver exceptional customer experiences and thrive in a fast-paced environment, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job