Experienced Customer Service Professional – Remote Role

Join arenaflex, a global organization dedicated to helping individuals and institutions grow and protect their wealth, as a Customer Service Professional in a remote role. As a key member of our team, you will be responsible for providing exceptional customer service to our policy holders, parents, spouses, and beneficiaries. If you have a passion for delivering top-quality service, a strong people skills, and the ability to think like the customer, we encourage you to apply.

About arenaflex

arenaflex is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, arenaflex is focused on helping individual and institutional customers grow and protect their wealth. Our well-known Rock symbol is an icon of strength, stability, expertise, and innovation that has stood the test of time. arenaflex's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

Our Culture

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Our culture is built on a foundation of innovation, teamwork, and a commitment to excellence. We empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on-demand resources, and networking to propel your career forward.

Key Responsibilities

As a Customer Service Professional, you will be responsible for:

• Providing information to policy holders, parents, spouses, and beneficiaries
• Receiving, evaluating, and answering customer inquiries, which are predominately routine but may require deviation from standard screens, scripts, and procedures
• Using computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and/or troubleshooting
• Answering product, account, policy, and service inquiries, resolving problems, and promoting products and services by responding verbally and/or in writing
• Assessing needs and suggesting/promoting alternative products or services
• Handling most calls and transactions independently, escalating calls properly when appropriate
• Practical assimilation of arenaflex's Leadership Competencies

Qualifications

To be successful in this role, you will need:

• 1-3 years of directly related customer service experience and well-developed transaction processing experience
• College degree or equivalent business/military experience preferred
• Strong people skills with an ability to think like the customer
• A passion for delivering top-quality service
• Proven record of dependability, punctual, and reliable attendance is critical to the success of a fast-moving, inbound service center
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills

Work Environment and Requirements

As a remote employee, you will be responsible for:

• Subscribing to an internet service provider plan with at least 25 Mbps download speeds
• Using a USB wired headset with a noise cancellation feature
• Having the capability to handle calls with a cell phone (with unlimited data and minutes) or a landline
• Having a quiet area in your home with minimal distractions and noise-free
• Being reliable and dependable throughout our extensive training program

Benefits and Compensation

arenaflex offers a competitive salary, with a yearly bonus potential at every level. We also offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. We also offer retirement plans, including a 401(k) plan with company match (up to 4%). Additionally, we offer Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer a suite of services, including 1:1 Career advice, on-demand resources, and networking to propel your career forward. We also offer tuition assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert application link]. We look forward to hearing from you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.

Accommodations for Individuals with Disabilities

If you need an accommodation to complete the application process, please email [insert email]. Please note that this email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [insert email] to request assistance. Apply for this job