Experienced Full Stack Software Supervisor – Virtual Healthcare Solutions Development
Join arenaflex, a leading online destination for pet parents and partners, as we redefine how pet care is delivered and experienced. Are you a passionate and results-driven software supervisor with a knack for turning high-quality software into reality? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Software Supervisor to join our Virtual Healthcare Solutions Development team in Seattle, WA.
About arenaflex
arenaflex is a privately-held company dedicated to providing the best possible experience for pets and their parents. Our mission is to be the most trusted and convenient online destination for pet care, and we're obsessed with exceeding customer expectations through every interaction. Our Virtual Healthcare Solutions Development team is at the forefront of this mission, building innovative solutions that deeply engage and connect veterinarians and pet parents, making it easier for pets of all shapes and sizes to live healthy, happy lives.
About the Role
As a Full Stack Software Supervisor, you'll be part of a dynamic team that's passionate about delivering exceptional software solutions. You'll work closely with product management, engineering, operations, and design to ensure that our proprietary technology powers the industry's largest pet virtual care enterprise. Your key responsibilities will include:
- Overseeing consumer testing for all feature and product launches, including recruitment, scheduling, device coordination, reporting, and post-launch follow-up
- Discovering capacity improvement areas and ensuring successful completion of pre-release testing through effective communication and collaboration
- Controlling internal software releases in coordination with operations, outlining ongoing release schedules, increasing assisting methods, and drafting and distributing launch notes
- Manipulating overall computer virus system, including partnering with external groups to ensure bugs are well-prioritized and required work efforts are coordinated
- Providing preliminary discovery and research of all new, non-urgent tickets submitted through the SNOW ticketing process, including pulling incident info, adding datacom tracking, reproducing, and capturing screen recordings
- Coordinating weekly meetings to study and prioritize with product and engineering
- Evaluating weekly provider incidents, determining, and communicating costs of provider outages, song cues, and discovering system upgrades to reduce provider-impacting incidents over time
- Identifying additional assets of customer first-class problems (e.g., customer service, voice of the customer, app store reviews) and containing them into suitable approaches
- Identifying process development opportunities and collaborating with internal teams to close performance gaps
- Creating, analyzing, and personalizing internal reporting mechanisms and making recommendations to senior management
- Coordinating with arenaflex stakeholders throughout the business enterprise (outside of our team and agency) to force timely decision-making on issues
- Examining bug reporting process flows and perceiving upgrades to lessen the load on the vet group in reporting insects and determining if additional tactics are wished for customers to file insects
What You'll Need
* 3+ years of program or assignment management experience
- Experience owning software strategy, quit to give up transport, and speaking effects to senior leadership
- Enjoy working with e-commerce and mobile app merchandise
- Technically talented with knowledge of a diffusion of cell working systems and PC hardware and software
- Must hold close complex era without problems and be capable of studying new information quickly
- Revel in enforcing repeatable tactics and using automation and/or standardization
- Strong task and time control competencies, with the capacity to alter to constantly shifting schedules and time demands
- Fantastic organizational competencies and may song and guide multiple tasks
- Extraordinarily detail-oriented
- Capability to shape robust relationships across disparate groups
- Demonstrated song file of handling and executing initiatives from begin to finish, along with project control, facts gathering, hassle solving, and ongoing stakeholder verbal exchange
- Enjoy partnering with engineering, product management, operations, and/or layout to supply excessive fine products or services that pleasure customers (internal and outside)
- Amazing written and verbal verbal exchange talents, robust sense of ownership, urgency, and pressure, and a collaborative paintings fashion
- Function calls for periodic journey (2-3x/year)
- Bonus: Challenge control certification
- Strong know-how of the overall puppy care industry and latest trends
- Preceding revel in leading UAT or beta testing
What We Offer
* Competitive salary
- Opportunity to work with a leading online destination for pet parents and partners
- Collaborative and dynamic work environment
- Periodic journey opportunities
- Bonus: Challenge control certification
- Strong know-how of the overall puppy care industry and latest trends
- Preceding revel in leading UAT or beta testing
How to Apply
If you're a passionate and results-driven software supervisor with a knack for turning high-quality software into reality, we want to hear from you! Apply to this exciting opportunity to join our Virtual Healthcare Solutions Development team at arenaflex. Apply To This Job
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job