Senior Customer Success Manager, Los Angeles

Join arenaflex, a leading provider of educational support, in shaping the future of education by empowering students to reach their full potential. As a Senior Customer Success Manager, you will play a pivotal role in driving the adoption of arenaflex's innovative Educational Support System (ESS) across the student body, fostering meaningful relationships with school district leaders, school admins, and teachers. If you're a customer-centric, data-driven professional with a passion for education, we invite you to join our dynamic team and make a lasting impact.

About arenaflex

arenaflex is a mission-driven organization dedicated to democratizing education. Founded in 2014, we've grown into a leading provider of educational support, partnering with thousands of school districts to deliver true educational equity. Our category-leading ESS offers virtual access to 24/7 tutors and essay reviewers, empowering students to overcome socio-economic barriers and achieve academic success. Headquartered in Montreal, Quebec, with remote employees across the US and Canada, we're proud to have been named one of the most transformational growth companies in digital learning by GSV.

Job Summary

We're seeking a seasoned Customer Success Manager to join our growing team in Albuquerque, New Mexico. As a Senior CSM, you'll be responsible for building, managing, and growing relationships with our customers, driving the adoption of arenaflex's products, and collaborating with internal stakeholders to achieve customer activation and retention. If you're a proactive, organized, and data-driven professional with experience fostering customer relationships and working cross-functionally, we encourage you to apply.

Key Responsibilities

* Build, manage, and grow relationships with our customers by facilitating teacher and student adoption of the arenaflex platform

• Partner with our customers to understand their needs and develop meaningful plans that feed their long-term goals
• Understand the main features and benefits of our products inside and out and articulate them to our customers
• Manage the student activation funnel and work closely with Account Management and Customer Onboarding to drive power users across your book of business
• Use multiple methods of engagement (in-person visits and presentations, emails, calls, etc.) to drive student activation and broad adoption of arenaflex
• Use best practices and innovative tactics to drive revenue growth in Los Angeles
• Offer strategic solutions to customers, earning their trust by educating them on how to use arenaflex to drive academic impact and student confidence
• Manage key metrics that feed into team-based goals around student activation, retention, growth, and advocacy
• Serve as the customer advocate to ensure product feedback is passed to our Product and Engineering teams
• Oversee a small team of regionally based Customer Engagement Specialists
• Demonstrate strong, competent leadership for team member(s) to guide them in reaching their full potential and meeting their objectives, which supports achievement of team and corporate goals

Essential Qualifications

* 3+ years of experience working with customers within a SaaS company or in a Customer Success role at a high-growth B2B SaaS and/or B2B2C company

• Ability to thrive in a collaborative, team environment while working independently with minimal supervision
• Amazing written and verbal communication skills; you're talking to our customers, after all!
• Proven ability to build relationships with customers and stakeholders
• Outstanding organizational skills and the ability to manage multiple tasks and requests
• Results-oriented; you always have your next goal in mind, and a plan to get there
• Willingness to travel 35%-40% of the time (travel may fluctuate)

Nice-to-Haves

* Bilingual in Spanish is a huge plus!

• Experience analyzing data and taking actions on those insights to help a customer achieve their goals
• Ed tech experience
• Been at a company that's scaled from $10 --> $100 million+ in revenue

Job Perks

* Work with a dynamic team that provides support whenever you get stuck

• Remote-first environment
• A unique opportunity to make an impact by making education more equitable
• Stipend to help support the growth of your home office
• Unlimited access to tutoring for children of arenaflex employees

Benefits

* Retirement plan

• Medical, Dental, Vision, EAP, PTO, Parental Leave, Pet insurance, and more

About arenaflex's Culture

arenaflex offers an exciting, dynamic, inclusive work environment that puts excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

Diversity, Equity, and Inclusion

arenaflex believes that diverse teams build better products. We do not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations. Nobody checks every box, but the arenaflex team is built by passionate and innovative people who share our mission for democratizing education.

Ready to Join the arenaflex Team?

If you're a customer-centric, data-driven professional with a passion for education, we invite you to join our dynamic team and make a lasting impact. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job