Customer Inquiry and Administrative Specialist
New York Life is a Fortune 100 mutual company with a long-standing legacy of integrity and purpose. They are seeking a Customer Inquiry and Administrative Specialist to manage inbound calls, verify claim information, and prepare daily reports in accordance with Risk Management requirements.
Responsibilities
- Answer inbound customer calls, assess needs, and route inquiries to the appropriate department
- Research and confirm policy details for active and canceled policies to support accurate customer responses
- Verify claim details for accuracy and enter information into the claims system
- Prepare, reconcile, and validate daily new-claim reports to meet Risk Management requirements
- Identify claim exceptions or routing errors and escalate issues for timely resolution and correction
Skills
- High school diploma or equivalent
- Strong verbal and written communication
- Strong interpersonal skills and customer service skills
- Proficiency with Microsoft Office applications (Word, Excel, Outlook)
- Detail-oriented with strong accuracy and follow-through
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
Company Overview
Company H1B Sponsorship