Bilingual (French/English) Customer Service Representative
Hörmann North America is a growing company dedicated to delivering exceptional products and services to customers. They are seeking a Bilingual Customer Service Representative to serve as a trusted point of contact for customers, ensuring inquiries are addressed efficiently and escalating technical requests as needed.
Responsibilities
- Provide bilingual customer support (French and English) via phone and email
- Handle general inquiries and guide customers to appropriate resources
- Identify and filter technical questions for resolution by specialized technical agents
- Document customer interactions and maintain accurate records of inquiries and solutions
- Collaborate with internal teams to ensure customer needs are met efficiently
- Participate in training to develop technical knowledge for career growth
- Promote and adhere to company policies, including health, safety, and quality standards
Skills
- Full professional fluency in French and English (spoken and written)
- High school diploma or equivalent
- Prior experience in customer service, call center, or technical support
- Strong communication and interpersonal skills
- Ability to learn technical concepts and product knowledge quickly
- Comfortable managing multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office and CRM tools
- Strong organizational skills and attention to detail
- Post-secondary education
Benefits
- Comprehensive health, dental, vision, and life insurance coverage.
- Generous vacation and paid time off.
- Career development and continuous learning opportunities.
Company Overview