Collections and Customer Service Specialist (Hybrid – Brentwood, TN)
Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join their team in Brentwood, Tennessee. The role involves handling account management, billing inquiries, and collections while ensuring professional and well-documented customer communications.
Responsibilities
- Communicate clearly and professionally with customers and internal staff via phone and email
- Research and resolve billing issues, payment disputes, and account discrepancies
- Track and manage customer accounts and document all communications accurately
- Follow up regularly on outstanding balances until accounts are brought current
- Use Microsoft Excel and other software tools to manage account data and collections processes
Skills
- Strong verbal and written communication skills
- Excellent attention to detail and recordkeeping
- Problem-solving mindset with persistence and follow-through
- Proficiency in Microsoft Excel and computer-based workflows
- At least 1 year of experience in collections and/or customer service
- High school diploma or GED required
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) plan with company match
- Sign-on bonus, referral incentives, and training bonuses
- Weekly direct deposit
- Growth opportunities within a respected commercial roofing company
Company Overview