Client Service Representative - Alternatives
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service and a partnership approach to client management. The Client Service Representative - Alternatives (CSR) is responsible for servicing and maintaining oversight of assigned client relationships, focusing on Fund Accounting, Administration, and Custody disciplines to ensure high client satisfaction.
Responsibilities
- Work effectively with to support client requests, deliverables, and issue resolution
- Effectively monitor and respond to client inquiries
- Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
- Provide filtering and escalation for client requests
- Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
- Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary
- Develop an in-depth working knowledge in one of the core functions of service delivery – i.e., fund accounting or custody
- Knowledge of and practical experience with general ledger systems including partnership accounting
- Knowledge of alternative funds (e.g., real estate, private equity, debt funds) structures
- Knowledge is required of consolidations, group structures and consolidation systems
- Relevant IFRS and local GAAP knowledge
- Experienced in preparation of consolidated IFRS financial statements
- Knowledge of alternative fund specific investor reporting standards (e.g., INREV, ILPA)
- Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e., local regulations and AIFMd
- Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds
- Knowledge of the broader depositary requirements for alternative funds (e.g., oversight duties)
- Develop knowledge of the alternatives industry initiatives and regulatory environment
- Ensure adherence to all established standard procedures, best practices, and process controls
- Review and discuss issues requiring escalation with client service team
Skills
- BA or Equivalent
- Relevant Professional Experience Up to 2 years
- Strong written, verbal and presentation skills
- Aptitude for numbers, accuracy, and organization
- Ability to work accurately and quickly under pressure
- Creative problem-solving skills including the ability to identify, recommend and implement solutions
- Ability to learn and adapt to new technologies and systems
- Language skills commensurate with office location and client relationships supported
- Ability to work in a collaborative environment that requires collaboration with multiple teams
Benefits
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
Company Overview
Company H1B Sponsorship