Transfer Coordinator II

About the Role: The Transfer & After-Hours Coordinator – Level 2 is responsible for coordinating safe, timely, and efficient inpatient transfers and after-hours operations to support in-network utilization and continuity of care. This role serves as a key operational liaison between hospital emergency departments, hospitalists, skilled nursing facilities, bed control departments, transportation services, and internal ICM/UM teams. The coordinator ensures that transfer workflows are executed accurately, documented thoroughly, and aligned with organizational and regulatory standards. The position supports both business hours and after-hours operations (evenings, weekends, and holidays as assigned), ensuring seamless handoff, escalation, and follow-through of transfer activities. You Are:

• Highly organized and process-oriented
• Calm and decisive in time-sensitive situations
• Skilled at coordinating across multiple stakeholders
• Detail-focused with strong documentation discipline
• Committed to supporting safe, efficient transitions of care

What You'll Do

• Serve as primary point of contact for inbound transfer-related calls from emergency departments, facilities, providers, and internal teams
• Coordinate inpatient transfers of dual/global risk members from out-of-network facilities to in-network hospitals when clinically appropriate
• Facilitate real-time communication between IPA hospitalists and external providers via secure communication platforms
• Coordinate with bed control departments to secure accepting beds following hospitalist approval
• Arrange appropriate medical transportation (non-emergency ambulance) in accordance with facility protocols
• Monitor transfers to completion and confirm arrival, bed assignment, and ETA communication with accepting hospitalist
• Escalate complex cases to on call/back-up Case Manager as needed
• Ensure OB cases in active labor are managed per established protocol (no transfer required)
• Ensure no denial of emergency treatment; all transfers must be clinically approved by on-call hospitalist
• Endorse pending transfers and open issues to incoming coordinator to ensure continuity
• Work on assigned schedule by his/her supervisor or manager including alternating weekend and holidays
• This position shift Monday – Friday 7pm – 3:30 am w/ alternating weekend and holiday schedule
• Adapt to changing priorities and assume additional responsibilities across business lines or IPAs as directed by management

Documentation & Reporting (Primary)

• Maintain accurate and detailed logs of all calls and transfer activity
• Submit daily transfer/on call logs the next business day
• Maintain tracking spreadsheets and documentation in accordance with department standards
• Support reporting related to transfer volume, success rate, and timeliness
• Submit monthly billing logs for approval (if applicable)
• Maintain strict confidentiality at all times

Collaboration & Compliance

• Comply with all CM/UM policies and procedures
• Follow all facility-specific and transportation protocols
• Support compliance with regulatory and delegated model requirements

Qualifications

• High School diploma or equivalent required
• Minimum 2 years of experience in one of the following:
  • Hospital Emergency Department (Unit Secretary or similar role)
  • Managed care environment (IPA/MSO)
  • Healthcare provider coordination (home health, SNF, hospital operations)
• Knowledge of medical terminology and coding (CPT, HCPCS, ICD)
• Proficient in Microsoft Office essentials i.e. Outlook, Word, Excel, Share Point, PowerPoint and care management systems (e.g., EZCAP)
• Strong verbal and written communication skills
• Ability to multitask in fast-paced environment
• Strong organizational and problem-solving skills

You're great for the role if:

• Experience in inpatient case management or utilization management
• Knowledge of managed care workflows and transfer coordination

Environmental Job Requirements and Working Conditions

• This position is remotely based in the U.S. Position may require evenings, weekends, and holiday coverage based on assigned On-Call schedule.
• Position will require in-person training for onboarding efforts. The office is located in 1600 Corporate Center Dr., Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $22.04 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation. Additional Information:The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Apply To This Job