Head of PMO

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Job Description:

• Lead the PMO team to deliver defined services and ensure value is added across the programme 

• Establish and embed governance, reporting, RAID, change control, and stage gate processes 

• Ensure accurate, timely data supports decision-making and programme transparency 

• Create and maintain a centralised document repository for programme materials 

• Deliver effective RAID and Change Control management aligned to contractual SLAs 

• Own and manage Stage Gate processes to support lifecycle control and reporting 

• Ensure document management is robust, auditable, and centralised 

• Leverage tools and technology to streamline PMO processes and reduce manual effort 

• Champion stakeholder engagement and communication across multiple organisations 

​What we’re looking for

Essential skills and experience

• Proven experience in a BPO organisation delivering services to external clients 

• Expertise in RAID, dependency, change control, and stage gate management 

• Strong written communication and production of high-quality programme materials 

• Experience in large-scale programmes with external clients, partners, and suppliers 

• Ability to lead and motivate a PMO team, championing diversity and inclusion 

• Skilled in governance, reporting, and establishing a single source of truth 

• P3O Practitioner qualified 

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Desirable Skills & Experience 

• Experience in a PMO Management role within an Oracle Fusion ERP implementation 

• PRINCE2 or MSP Practitioner certified 

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• Salary of up to £85k plus benefits

• Home-based position

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

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