Experienced Customer Experience Specialist – Web & Social Media Support

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented Customer Experience Specialist to join our team. As a key member of our Reservations team, you'll be responsible for delivering exceptional customer experiences through various channels, including phone, email, and social media. If you're passionate about making a difference in people's lives and have a knack for building strong relationships, we want to hear from you.

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At arenaflex, we're committed to providing our customers with an unparalleled level of service and support. As a Customer Experience Specialist, you'll play a critical role in achieving this goal by:

• Answering customer calls in a timely, courteous, and accurate manner
• Assessing customer needs and offering solutions and additional products
• Selling travel-related services, including car rental and credit card vendor partner products
• Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
• Collaborating with colleagues to resolve complex customer issues
• Participating in ongoing training and development to stay up-to-date on industry trends and arenaflex products and services

Connecting Our Customers to the World

In this fast-paced environment, you'll have the opportunity to connect with customers from diverse backgrounds and build relationships that make a lasting impact. To succeed in this role, you'll need to:

• Optimize your listening skills to understand customer needs and concerns
• Quickly identify and own customer issues, taking ownership of resolving them
• Actively search for solutions to problems, making quality decisions that meet customer needs
• Demonstrate attention to detail and a commitment to accuracy
• Interact with a globally diverse group of customers and colleagues, fostering a culture of inclusivity and respect

Special Opportunities for Growth and Development

As a Customer Experience Specialist at arenaflex, you'll have access to a range of opportunities for growth and development, including:

• Advancing to specialty teams that respond to customer concerns or resolve complex international ticketing issues
• Participating in training programs to develop your skills and knowledge in areas such as sales, customer service, and conflict resolution
• Collaborating with colleagues to develop and implement new processes and procedures that improve customer satisfaction and loyalty
• Taking on additional responsibilities and projects that align with your interests and strengths

Benefits and Perks to Help You Keep Climbing

At arenaflex, we believe that our people are our greatest asset, and we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits and perks you can expect as a Customer Experience Specialist include:

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health & wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Paid training and development opportunities, including instruction, observation, exams, and performance measures
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs to support your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

What You Need to Succeed (Minimum Qualifications)

To be successful in this role, you'll need to possess:

• A High School diploma, GED, or High School Equivalency
• A strong desire to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to work PM shifts with 2 consecutive days off, which will likely be offered midweek
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• Reliable and committed attendance, performance, self-motivation, and goal attainment

What Will Give You a Competitive Edge (Preferred Qualifications)

While not required, having the following qualifications will give you a competitive edge in this role:

• One year of experience working in sales and at least one year of experience providing customer service
• Spanish language fluency, as Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists

Join Our Team and Make a Difference

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you. Apply now to become a part of our dynamic team and start making a difference in people's lives. Apply To This Job Apply for this job