Experienced Full Stack Customer Service Representative – Group Benefits

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking an experienced Full Stack Customer Service Representative to join our dynamic team in the heart of arenaflex's operations. If you're a customer-centric professional with a passion for delivering high-quality service, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to making a positive impact in the lives of our customers, employees, and communities. With a rich history of innovation and a commitment to excellence, we're proud to be a leader in our industry. Our Group Benefits division is a key part of our business, providing businesses with essential services such as administrative, billing, and technical support for our portals that include Short Term Disability, Long Term Disability, Life, and Supplemental Life products.

Join Our Team

As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our internal customers, providing personalized solutions that meet their unique needs. Our contact center is a fast-paced, high-energy environment that's perfect for professionals who thrive in a dynamic setting.

Responsibilities

As a Full Stack Customer Service Representative, your key responsibilities will include:

• Demonstrating technical expertise to assist customers with website issues and troubleshooting technical problems
• Building rapport and maintaining positive relationships with internal customers
• Taking inbound customer calls using active listening skills, understanding individual needs, and personalizing solutions to create memorable customer experiences
• Working customer emails between inbound calls, utilizing critical thinking skills and a high level of attention to detail
• Responding to benefit questions (Short Term Disability, Long Term Disability, Life, and Supplemental Life products) and billing/administrative questions
• Adhering to established compliance and performance processes, both verbally and in writing
• Utilizing active listening and critical thinking skills to quickly analyze and understand customer requests, and then leveraging knowledge and resources to provide the appropriate solutions
• Taking ownership to ensure that we go above and beyond to service each customer's need, utilizing every touch point as an opportunity to build value and the arenaflex brand

Schedule

* Start Date: June 10, 2024

• Location: Remote
• Training Hours: 7:00 am – 3:30 pm PST Monday - Friday
• Post-Training Schedule: Will be assigned a schedule, approximately 2 weeks before completing training, anytime between the hours of 8:00 am-8:00 pm EST Monday-Friday

Qualifications

To be successful in this role, you'll need:

• Strong technical skills with the ability to troubleshoot complex technical issues and provide clear explanations to customers
• Ability to empathize and understand customer needs
• A demonstrated background in customer service, insurance, retail, sales, or a related field
• The ability to work in a fast-paced environment, navigate multiple programs, and effectively use online resources to complete customer requests
• Excellent communication skills, both written and verbal, with a focus on developing and enhancing strong customer relationships
• Strong customer service skills with a focus on delivering high customer value
• Strong skills in all basic computer applications (Microsoft Outlook, Word, Excel, PowerPoint, etc.)
• Bilingual (Spanish/English) is preferred but not required

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

About Our Culture

At arenaflex, we believe that human achievement is at the heart of what we do. We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy. We're committed to programs that drive education and support volunteerism, which put human beings first. We do it because it's the right thing to do, and because when our customers, communities, and employees succeed, we all do.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job